1 Reply
Christine Hendrickson

Hi there Lucia,

First, please try to make sure you're working with a local project file:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If the problem continues, please try creating a new, blank Storyline course. Create a short recording and try to modify the start frame in the new project. Does the same thing happen?

Let me know how it goes.

Thanks!

Christine