We want this working well on your side, too, so let's start with a simple repair. Try these steps, then reopen your project file. Let me know if you see a difference!
Thanks, Octo D. In that case, I'm going to put you in touch with our Support Engineers. I'll open a case on your behalf, and you'll hear back from them soon on next steps. Thanks for hanging in there with us!
The same thing is happening to me. The file was working just fine for several days, then yesterday it started to freeze every time I try to open Action Fine Tuning. I tried the steps above and it didn't help. I can't finish up this project without action fine tuning the last few slides, so it's been very frustrating. Any other suggestions?
That does sound frustrating, and I'm so glad you reached out for help. Since you went through the repair steps already, this is an excellent opportunity for our Support team to investigate further!
I opened a case with them where you should receive an email with some new approaches shortly. Look out for an email from support@articulate.com!
Thanks for reaching out! Whenever possible, we try our best to share helpful tips and information from cases that will benefit other community members.
In this scenario, both case results were unique to each user and were best served by our support engineers. If you're running into similar issues, feel free to reach out to our support team. They're available 24/7 and happy to help!
This happened to me too. I submitted a case and of course it is blamed on the every present "file corruption" and the article was referenced to follow all these steps to avoid corrupting your files - which I already do. No resolution just recreate the screen recording.
8 Replies
Hi, Octo D. Sorry to hear Storyline keeps crashing when using the Action Fine Tuning feature.
I was able to adjust the action fine tuning on slide 1.24 without any issues. Here's a screen recording of that process.
We want this working well on your side, too, so let's start with a simple repair. Try these steps, then reopen your project file. Let me know if you see a difference!
Hi Alyssa
Thank you for your quick reply.
I followed the steps you mentioned, but it still freezes my screen.
Thanks, Octo D. In that case, I'm going to put you in touch with our Support Engineers. I'll open a case on your behalf, and you'll hear back from them soon on next steps. Thanks for hanging in there with us!
The same thing is happening to me. The file was working just fine for several days, then yesterday it started to freeze every time I try to open Action Fine Tuning. I tried the steps above and it didn't help. I can't finish up this project without action fine tuning the last few slides, so it's been very frustrating. Any other suggestions?
Good morning, Carmen!
That does sound frustrating, and I'm so glad you reached out for help. Since you went through the repair steps already, this is an excellent opportunity for our Support team to investigate further!
I opened a case with them where you should receive an email with some new approaches shortly. Look out for an email from support@articulate.com!
You guys should post a solution for every problem because there are others that have the same issues...
Hi Leo,
Thanks for reaching out! Whenever possible, we try our best to share helpful tips and information from cases that will benefit other community members.
In this scenario, both case results were unique to each user and were best served by our support engineers. If you're running into similar issues, feel free to reach out to our support team. They're available 24/7 and happy to help!
This happened to me too. I submitted a case and of course it is blamed on the every present "file corruption" and the article was referenced to follow all these steps to avoid corrupting your files - which I already do. No resolution just recreate the screen recording.
This discussion is closed. You can start a new discussion or contact Articulate Support.