1 Reply
Christine Hendrickson

Hi Alexandre,

With the information I can see, I'm not able to reproduce this.

Can you tell me if there's a specific condition you're attempting to apply? If so, can you try adding a different condition?

If this is happening for all conditions, please try the following suggestions:

First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Please also make sure you're running the most recent version of Storyline. Articulate Storyline Update 5 is now available. It includes bug fixes, performance improvements, and HTML5 output enhancements. Click here for details.

If you haven't already, please try recreating this in a new, blank project file. Does the same thing happen, or does this appear to be specific to this project?


This discussion is closed. You can start a new discussion or contact Articulate Support.