I would like to request if it is possible to avoid an unexpected error which occurs after previewing or publishing the project. Ussually it happens after editing the video\audio. Actually everything I do is the same (trimming, cutting), but with some videos it doesn't appear, while with others it does. Many thanks for your answer and any suggestions about what could be done. The screen with the error is attached to the letter.
Don't worry – you can uninstall and reinstall Storyline 3 without losing your license! In fact, your serial number should be pre-populated when you reinstall, so you don't have to look it up.
If you run into any trouble while reinstalling, let us know!
Thank you, Alyssa. Is it possible to reinstall Storyline to another computer (which has better characteristics) without losing a license? If yes, how could that be done? I'm afraid the error appears because of the lack of the hard disk\memory or smth like that. Thank you very much for your help!!
Yes, you could certainly install your software on a second computer and if you are not going to use the software on the current computer, I'd uninstall to release that install as well.
Our end-user license agreement entitles a single user to install Articulate software on a maximum of two computers, such as a home computer and a work computer.
If you need to install it on additional computers or would like more than one individual to use it, you’ll need to purchase additional licenses.
Thank you, Leslie for this important information. I wonder are there any instructions how to install it to another PC. For example, I have a laptop and PC, the user is the same, it's me. How to install Articulate on both?
8 Replies
Sorry you're running into that error, Maryna.
A good first step is to see if a simple Storyline 3 repair helps. If the crash continues to happen, please let our Support team know. They'll pull the crash/error logs, and let you know what they find!
Let us know how you go after those steps!
Katie, thank you for your reply.
I just worry is it possible to keep the license after reinstallation. Or we should buy new license?
Thank you!
Hi Maryna!
Don't worry – you can uninstall and reinstall Storyline 3 without losing your license! In fact, your serial number should be pre-populated when you reinstall, so you don't have to look it up.
If you run into any trouble while reinstalling, let us know!
Thank you, Alyssa. Is it possible to reinstall Storyline to another computer (which has better characteristics) without losing a license? If yes, how could that be done? I'm afraid the error appears because of the lack of the hard disk\memory or smth like that. Thank you very much for your help!!
Hi Maryna,
Yes, you could certainly install your software on a second computer and if you are not going to use the software on the current computer, I'd uninstall to release that install as well.
Our end-user license agreement entitles a single user to install Articulate software on a maximum of two computers, such as a home computer and a work computer.
If you need to install it on additional computers or would like more than one individual to use it, you’ll need to purchase additional licenses.
Thank you, Leslie for this important information. I wonder are there any instructions how to install it to another PC. For example, I have a laptop and PC, the user is the same, it's me. How to install Articulate on both?
Hi there, Maryna. Great question!
Here's how to install Storyline 3. Let us know how you go after these steps! 😊
Thanks!!!
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