Why does no one from Articulate react? Since the last update there is a big error. It is not possible to continue working. IT IS AN EMERGENCY. FINALLY DO SOMETHING!!!
I remove the March 22 update. I used Articulate 360 installer menu dropdown and clicked Other version.
Who let this last update through???? Biggest update blunder disaster ever. MANY, MANY, broken things. But the "by paragraph" animation is NUMBER ONE ! !!!!
In the old days, the forum was predominately questions about design, and "How do I do this?" Since the advent of version 3, the majority of forum posts are of the nature of "This function doesn't work", or even worse, "This function used to work, but doesn't now." That has to mean something.
We are aware of this problem which unfortunately made it through to a final build. We agree with the statement that this isn't a good look and we are incredibly sorry for the frustration this is causing. Animating by paragraph is part of what gets tested during each release so it is possible that there is another factor involved here. I am working closely with our Engineers to understand what caused this regression. I can assure you that we are implementing the necessary changes in our testing to make sure the chances of these things slipping through is mitigated further.
To install update 61, please follow the instructions in this support document. Should you continue encountering problems, you can reach support here and we'll make sure to get back to you within 24 hours.
6 Replies
I WOULD CONSIDER THIS AN EMERGENCY - Please Advise !!!!
Why does no one from Articulate react?
Since the last update there is a big error. It is not possible to continue working.
IT IS AN EMERGENCY. FINALLY DO SOMETHING!!!
I remove the March 22 update. I used Articulate 360 installer menu dropdown and clicked Other version.
Who let this last update through???? Biggest update blunder disaster ever. MANY, MANY, broken things. But the "by paragraph" animation is NUMBER ONE ! !!!!
In the old days, the forum was predominately questions about design, and "How do I do this?" Since the advent of version 3, the majority of forum posts are of the nature of "This function doesn't work", or even worse, "This function used to work, but doesn't now." That has to mean something.
Hello everyone,
We are aware of this problem which unfortunately made it through to a final build. We agree with the statement that this isn't a good look and we are incredibly sorry for the frustration this is causing. Animating by paragraph is part of what gets tested during each release so it is possible that there is another factor involved here. I am working closely with our Engineers to understand what caused this regression. I can assure you that we are implementing the necessary changes in our testing to make sure the chances of these things slipping through is mitigated further.
To install update 61, please follow the instructions in this support document. Should you continue encountering problems, you can reach support here and we'll make sure to get back to you within 24 hours.
Sincerely asking for your patience,
Michael Marcos - Customer Support Product Liaison
Hi, everyone!
We just released the fix for the issue reported where slides that have objects animated "by paragraph" do not load.
You'll want to update Storyline 360 in your Articulate 360 desktop app to ensure you're using the latest version (Build 3.62.27443.0). You'll find our step-by-step instructions here.
Please let us know if you have any questions by posting here or by reaching out to our Support Engineers directly.