Animations and quizzing not working for some users
We continue to have issues with Storyline courses on certain users' systems. We previously had an issue with the failure/success layers not showing on the results slide (see thread here), which we have yet to resolve. While it's not a Storyline issue alone, or an LMS issue (had a user test the course outside the LMS and still had the issue), I was hoping someone could give us an idea of where to tell our IT team to start troubleshooting this issue on our systems.
The issue we had this time is there is an animated menu screen (topics fly in) that should look like this:
However, for some users it is blank - looks like this:
Again, just looking for ideas on where to start looking to see what we can fix on our side so these courses work on all systems. I took out all animations and branching, but unfortunately due to the failure and success layers not showing on the results slide, this course did still not work for everyone. Ultimately had to quickly redo in PowerPoint and use Presenter instead. So far looks like the Quizmaker quiz in the Presenter version is working o.k.
Thanks for any ideas/suggestions you have.