Anyone else having trouble importing videos into Storyline 360?

Hi All,

I am having trouble importing videos into Stroyline 360. I click on Insert > Video > Video from file. And nothing. No loading of any kind, the software isn't frozen or anything like that, literally nothing happens.

Firstly, I thought my file may have been corrupted, so I created a new project and it still wouldn't let me import it. I have the Storyline 360 V3.16.15842.0

I am waiting for the IT department at my work to get to my request to update the software. But in the mean time, I thought I would ask if anyone else is having issues.


10 Replies
Jess Hartanu

Hi Matthew, it's an mp4 file. Basically, I've tried to downsize a video I currently have on my storyline file. And that's when I started having problems importing the video. Previously, I was able to do so with no problem what so ever.

Maybe the software just needs the new update (which I have been putting off for some time now).

Jess Hartanu

Hi Matthew, I'm glad to tell you that it wasn't an articulate issue. Our IT department have added extra security in the network which prevented me from importing videos to my storyline files. I don't know how the 2 connects but it's all good now! I can get on with my work! Thanks for your reply though!

Mike Emmer

I have been working with several tech support people on your side for a week and we still have not resolved so I was just questioning whether someone else had found a solution

Best Regards,

Mike Emmer
Director of Marketing Communications, NA

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Ashley Terwilliger

Thanks, Mike and I see you're working with Joshua on this. I'm sure it's frustrating that it's taking a bit to find the issue, but you're in good hands with Joshua who will help get to the bottom of this. 

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