Anyone get constant Articulate Storyline Crashing?

Been working hardcore in Storyline for a week now - all in all it's pretty cool, except the fact that it crashes often when i am pressing the space bar to preview my slides without actually clicking the preview button....if that makes any sense, haha.

It's happened 6 times today.

Maybe we're not really supposed to use that timeline feature? or maybe my project is kinda heavy asset wise

116 Replies
Brian Batt

Hi Mike,

I apologize for the issues that you're having.  It sounds like the crash is occurring while using the preview feature in the timeline.  Would you mind submitting a support case to us & including a copy of your .story file?  

http://www.articulate.com/support/contact/

Also, please include the exact steps that you take in order to make the file crash.

Mike Cerantola

Thanks, I filled out a ticket and it's uploading the .story now

Not too urgent, just figure I'd warn the staff in case they're actually interested in making their program more stable in future versions

*cough cough* ADOBE FLASH *cough cough*

As I mentioned elsewhere, I come from Flash, so unexpected stupid crashes that happen 128391263 times a day is a concept I'm used to! haha

Mike Cerantola

It would freeze and become unresponsive and I had to kill it's process.

I got an e-mail back from someone named Vira, and the one thing that immediately struck a nerve was:

Normal 0 false false false oNotPromoteQF /> EN-CA X-NONE X-NONE ontGrowAutofit /> ontFlipMirrorIndents />

"Make sure your story is located on your local (C:/) drive"

Since I work in a company, our files are on a network, so that may be why! I'm going to make a local copy today on my C drive and see if the crashes stop

Brian Batt

Hi Mike,

Assuming that your crashes are occurring while previewing from the timeline, I recommend that you completely uninstall and reinstall the Flash Player by using the method below:

*******Please do the following in Internet Explorer. 

Uninstall your current version of the Flash Player. Follow the steps here: 
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157 

Download the latest version of Flash: 
http://www.adobe.com/go/getflash

Restart your computer.

==============================

The timeline preview uses the Flash control to preview the assets.  Thus, it's possible that a corrupt installation of the Flash Player is causing the issue.  This would explain why we're not able to replicate the issue with your file.

Sara Lulloff

Yes! I've had it crash 6 times in a row this afternoon. Wondering if one slide can handle only a certain number of slide triggers . It wasn't crashing until I added more triggers to a specific slide. I rebooted and deleted the triggers I added that I thought were causing the problem, but that didn't work because I opened the file again, didn't even touch anything in the file and I got the same error message below. I'm attaching the file. Please help me!!!

Brian Batt

Hi Sara,

I apologize for the issues that you're having.  There's not a limit to the number of slide triggers in a slide.  In fact, we have a sample file from a customer that uses hundreds (might even be in the thousands) and it runs fine.  Can you submit a support case to us & include that .story file?

http://www.articulate.com/support/contact/

Be sure to include the exact steps that you take to cause the error message to display.

Brian Batt

Hi Sara,

See the attached file for a fixed version of your project.  It should work without any issues.

For future reference, you don't need to actually create a "hidden" state for objects.  They're already there by default.

Just so you know, you won't run into this issue in the next release of SL.  

Let me know if you run into any issues with the attached project.

Tracy Parish

Not sure if this is the right area for this.  I've had Storyline crash a few times while saving to a network drive.  The work around is to save to my hardrive.  Close Storyline.  Then cut the files and paste them into the network for safe keeping.  

I had to open one of my completed courses for a minor fix today. Made the corrections and republished fine.  Then when I go to save my project and it is resaving from the location I opened it (the network) it crashes and makes the story unable to open. 

I have submitted a report to support (I think...it might have crashed too since the file was large), but it is frustrating and not a course I possibly have the time to recreate from scratch.

Anyone else experiencing this issue?  Any ideas for how to get my file opened again?

Annie Jean

Tracy Parish said:

I have submitted a report to support (I think...it might have crashed too since the file was large), but it is frustrating and not a course I possibly have the time to recreate from scratch.

Anyone else experiencing this issue?  Any ideas for how to get my file opened again?

Hi Tracy,

For the file size, I had trouble with it and looked at it with Articulate support. After a few tests, I noticed that when saving on a network drive, the file size increases a lot. I took my projects, copied them on the local drive, opened with Storyline and saved. Some of the files ended up half the size they were when copied. Guess it may cause some problems since it makes huge files.

From now on, I am not working on the network anymore... for health and safety purposes

Have a nice day!

Annie