Articulate 360 update Access Denied

Mar 07, 2017

Wilson Lim
By Wilson Lim

Hi all,

So we received an update alert from the desktop app and since we have work computers, it is restricted and will require IT helpdesk to update it.

Our problem is that the update is access via the desktop app and even our IT admin is unable to allow the update and install with admin permission.  

Please if anyone has experienced the same frustration as us and have a solution to it?

1 Reply
Alyssa Gomez
7 years ago03/08/17 at 5:17 pm (UTC)

Hi there Wilson,

Sorry to hear you've hit this roadblock. Let's get you in touch with our Support Engineers, and they can give you troubleshooting steps based on your specific set up. You can contact them directly by filling out this form, and they'll be in touch with you shortly. They're available 24/7 to assist! And if you share your case number with me, I can follow along as well. :)

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