When I try to open Articulate 360, it won't open until I log in, and it won't let me log in. I know my password is correct, because I used it successfully in Rise online. Still, not knowing what else to do, I clicked Forgot Password? That didn't help, because it led to https://articulate.com/upgrade/reset, which says I have to update the app. Of course I can't do that, because (1) it won't let me update until I log in, and (2), I don't have an admin password, and I have never been able to update Articulate in the past without an admin password. I have asked IT to update my app, but why isn't it accepting the correct password in the desktop app? Are other people having this problem?
Thanks Leslie, Mohan said I would have to download and reinstall. This is actually kind of tedious as I have to create a ticket with my IT in order to get it downloaded and reinstalled. I hope these kind of updates don't require a new download too often (I see from the forum it has happened in the past).
I'm glad that you were able to get the information that you needed from Mohan.
The steps you are needing to take are the perfect storm of us pushing a security update and allowing yourself to get a few updates behind. You should not run into this issue again once you get up to speed this time.
6 Replies
Same issue for me! Just opened a ticket with Articulate.
Ugh. Good luck to you, Naomi!
Hello Heather and welcome to E-Learning Heroes :)
Thank you for contacting us to share the issue you are running into.
I've opened a support case on your behalf and sent some information to help you get back up and running.
Hi Naomi,
Thanks for contacting our support team as well. I can see that Mohan has shared some information with you as well.
Welcome to E-Learning Heroes by the way!
Thanks Leslie, Mohan said I would have to download and reinstall. This is actually kind of tedious as I have to create a ticket with my IT in order to get it downloaded and reinstalled. I hope these kind of updates don't require a new download too often (I see from the forum it has happened in the past).
Hi Naomi,
I'm glad that you were able to get the information that you needed from Mohan.
The steps you are needing to take are the perfect storm of us pushing a security update and allowing yourself to get a few updates behind. You should not run into this issue again once you get up to speed this time.
I appreciate you sharing your concerns with me.
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