Articulate 360 Won't Open??

Hi there Steve--so sorry you've having this trouble! We'll help you get this sorted out. I've opened a support case for you (01085300), and our team will be in touch with you by email shortly. Be on the lookout for a message from Support@Articulate.com! 

I am having the same problem. Any help on what to do?

Hello Suzanne and welcome to E-Learning Heroes :)

Sorry to hear that you've run into an issue with this as well. It certainly is not the experience we'd like for you to have with the software. I would advise going through the troubleshooting steps here first. 

If that does not help you out, you are welcome to work directly with our support team here as well.

Hi again Suzanne!

I didn't realize you reached out to our support team as well.

You should be hearing from someone soon. Sorry that the information shared here did not work well for you.

Hello,

I purchased the Articulate 360 licence today, and when i launch the storyline software, it is stuck on "Adding views". The software won't launch. I've uninstalled and reinstalled the program. Can someone assist please?

thanks,

Hello Hassan and welcome to E-Learning Heroes :)

Glad to hear that you are getting all set up to use Articulate 360! That's exciting :)

We have a very helpful troubleshooting document for general installation issues that you can check out here.

I'm not familiar with that particular message, but if you need further assistance be sure to reach out to our support engineers directly here.

You have sent your reply to the wrong person I am not Hassan?

Hi Steve! You may still be subscribed to the thread and received an e-mail notification to a new response. Sorry if that's confusing and you are certainly welcome to pop in and unsubscribe if needed :)

Hello. I am having the same problem as Hassan reported above (SL360 will not open, stuck on "Adding views"). Was this issue resolved?

Hello Dominique and welcome to E-Learning Heroes :)

I did not see where Hassan popped in with an update or any further questions.

Check out the information I shared here to see if that's helpful for you.

Thanks Leslie. I emailed Hassan directly and he has very kindly helped me out. (It was a firewall issue)

regards, Dominique

I appreciate you popping in with an update Dominique.

Glad you were able to get the information that you needed.

I need help too. I am stuck on Adding views... part before the tool would launch... Please help.

Hi Ryan,

I'm sorry you're stuck, but you came to the right place!  Have you already looked at repairing it using the steps here? Directions for Storyline 360 and Studio 360 are linked here. Let me know if you're still running into trouble, and then I'd want to have you work directly with our Support Team! 

Hello,

I think we found the problem, I was able to access my storyline 360 at home but not at work, probably, firewall is blocking it. So I spoke with our Network Engineer and he's asking what the requirements are so that it won't be blocked by our firewall.

Thanks in advance!

Best Regards,

Ryan Pagsanjan, MBA
Instructional Designer
Interactive Learning

Western Union Services Philippines, Inc.
6th Floor Vertis North Ayala Malls Corporate Center 1
North EDSA Quezon City 1105 Philippines
Email: ryan.pagsanjan@westernunion.com
Web Page: http://www.westernunion.com.ph/en/index.php
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Reply to Articulate 360 Won't Open??<https://urldefense.proofpoint.com/v2/url?u=https-3A

Hi Ryan,

Good detective work! I'd suggest asking your Network Engineer to look into enabling the network endpoints and ports listed here. That should allow you to access everything Articulate 360 through the firewall setup.

If they run into any trouble, let us know and our Support Team is at the ready to help! 

Also, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

If it works when your device is on airplane mode, your antivirus/internet security/firewall is preventing it from launching. Try disabling that to see if it works.

Hassan Farooqi | Manager, Learning Enablement
T 905.766.4074, 2260 C 416.518.8203

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I'm having the issue of not being able to open Storyline 360...it shows the initializing but then shortly after it disappears and never opens. What's odd is that I can open Replay 360 - no problems. I've tried uninstalling the entire Articulate 360 Desktop App/and Storyline 360 and then rebooting, then reinstalling everything- then rebooting and still I can't seem to open Storyline 360. Can anyone help me?

Hi Danielle,

I'm glad you reached out and I see that you've opened a support case with our team and that you are getting some assistance.

I see that you reached out in another conversation here as well, so I've made a note on your case with the troubleshooting that you've done.

Try running it in airplane mode. If it works, a firewall issue is preventing the app from running. Most corporate antivirus softwares cause this issue.

Thanks,

Hassan Farooqi | Manager, Learning Enablement
T 905.766.4074, 2260 C 416.518.8203

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The contents of this e-mail are confidential to the ordinary user of the e-mail address to which it was addressed and is privileged.
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Thanks, Hassan for the suggestion. I did try this and still can't open Storyline 360...I can open Replay 360. I do work from home so not sure it would have to do with my antivirus software and I've been using the same antivirus software for years and never have come across this problem. 

Hi Danielle,

I see you shared some system logs with Renz too as a part of your case, so he's taking a look with a few of our Senior support engineers and we'll get you back up and running as soon as possible! 

Im having the same issues... I'm running windows 10, done all of the troubleshooting mentioned here and on the site. Can someone please help?

So sorry you're at this roadblock, Cara. 

I see you opened a support case – smart move! You're in good hands with our Support Engineers, and I'll follow your case along as it progresses so I can share any relevant insight here. We'll do what we can to ensure this doesn't happen again!

THanks so much!