articulate installs but can't login

Hi John,

I'm sorry you've hit this snag when trying to log in! You may need to reach out to your IT team to check if the domains listed here are accessible on port 443. 

If the issue persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you.

I am seeing exactly the same thing this morning...

Try using chrome instead of Edge, I had issue a couple of days ago, but installed chrome and it then worked.

Hi Paul!

Sorry to hear you've run into this setback! Glad to see Phil has been helping you!

I noticed that you've also opened a support case and connected with my colleague, Mick. Smart move! As you shared, this behavior was related to Windows Parallels and performing a re-install solved the issue. Great to hear!

If you run into any setbacks moving forward, please let us know. Have a great start to your week!

Hi, 

Just circling back to this.

Any idea what's wrong here with the installer?

The installer completes clean but there's no articulate service running.

It starts with sign-in

This launches a browser which looks like it auth's off id.articulate.com/something 

Then redirects to the running local service on the 127 address but netstat shows nothing listening on the port

So no matter which browser you use, it's won't make a difference since there's nothing for it to connect to.

Any idea when this can be fixed?

Alternatively can you provide an older installer version that worked before?

Thanks

Hello,
In regards to this. I've also came across this issue and as John said - It doesn't matter which browser you use as there is nothing to connect to.

Please let us know if there's a fix as I can't use any of your services from the app because of this.
Thanks

I had the same problem just today, on Windows 10. I was finally able to fully install the apps by doing the below. I'd suggest giving it a try. 

1) Do not go to 360.articulate.com and click the link to the installer on the Articulate 360 site (bottom right hand side) - it takes you to a problematic URL, that doesn't connect.

2) Log out of the Articulate 360 site, bring a new window and type up  https://360.articulate.com in the URL field; only then click the "Download desktop apps" button at the bottom right of the screen. This is what did it for me. 

Hi Omer!

Sorry to hear you've also been affected by this issue!

I see that you've already opened a support case and connected with my colleague, Jan Lua. It looks like Jan Lua just replied to your e-mail sharing additional troubleshooting steps. I would suggest giving those a shot to see if that does the trick!

We can continue the conversation through your case to keep all information in one spot.

Hi John!

Thanks for following up!

Reviewing other community members' support cases, it appears the issue is caused by a failed redirect, which our support engineers are looking into. It is mainly caused by using Microsoft Edge as the default browser, and switching default browsers usually sorts this out.

Please give the steps below a try:

1. Close out of the desktop app.

2. Open Chrome.

3. Set it as your default browser.

4. Log into the Articulate 360 desktop app.

5. Once logged in and Storyline is working, you can set the original browser back to the default.

If the issue persists, please ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly. Also, if you are connected to a VPN, disconnect that as well.

If still unsuccessful, please connect with our support engineers through a support case.

I can confirm chrome is the way to go.

Seems like an issue with edge.

Sent from my iPhone

I'm using Chrome (have been for years) and this is a new problem. I used Storyline fine last week but I'm getting the message "This site can’t be reached127.0.0.1 refused to connect." whenever I try to open a Storyline project and get forwarded to Articulate360 to force log in.

Same problem, I have Chrome as default browser and I can't open storyline, pelase resolve this issues as soon as possible.

I'm also using Chrome as the default browser and I can't open Storyline either. It's giving me the same error message. "This site can’t be reached127.0.0.1 refused to connect."

Same problem here. What finally worked was clearing my Chrome cache, restarting my computer, and logging in with the Articulate 360 APP (not through Storyline, as I had been trying).

I resolved for now installing Firefox and using it as default browser...

Well, Chrome might not be the way to go if you're already using it, but changing the default browser does seem to rectify the problem (at least for now). I changed default browser from Chrome to Edge and it allowed me to log in to Articulate 360, update SL360 and access my files. This isn't an ideal situation, but for now I can continue with client projects. Articulate: Any idea what is happening here? 

I'm not sure if this is the EXACT same issue, but since last week, I'm not been able to log into the Articulate 360 desktop app. It routes me to the website, I log in successfully, then the app thinks for a moment, then goes back to the message "You're being redirected to your web browser to sign in." With the only option being to click "Start Over", which takes me on the journey back to the website again. Dead in the water here....

Hi everyone,

Thank you for alerting us about this behavior. Recent versions of Chrome and Edge have introduced this issue, and we are actively working on a fix to resolve this. Please stay tuned.

This worked for me too. Thanks for the suggestion!

Hi Everyone!

Good news! I'm happy to share that we fixed the issue where you couldn't use your default browser to sign in to the Articulate 360 desktop app.

If you’re still experiencing this issue. Here’s how to fix it:

1. Uninstall the previous software update (build 1.86.32028.0).
2. Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
3. Go to where you downloaded the file (usually the Downloads folder), then right-click the articulate-360.exe file and choose "Run as administrator."
4. Launch the Articulate 360 desktop app and sign in via your browser.

Let me know if you have any questions. I'm here to help!

Hi,

Happy to report installs and runs fine once again. 

Thanks for fixing it.

BTW, SL runs way better on new hardware :)