Articulate Mobile Player won't download presentation for offline viewing
Apr 06, 2017
I am working on a presentation that Articulate Mobile Player refuses to let me download for offline viewing. When I attempt to download it from the web server (by sliding the "Available Offline" switch to "YES" in AMP) the download appears to proceed for a bit, then AMP crashes. If I leave the application while it is downloading and return to it later, I am presented with the error message described here:
Neither of the error conditions described in that article apply to me.
I am able to download other Storyline projects for offline viewing just fine. I have tried everything to make this project downloadable but no matter how I modify, export, or entirely recreate my Storyline presentation, AMP always refuses to download it.
Articulate support tells me to recreate it from scratch and maybe it will work but I've done that multiple times, always with the same result. Does anyone have any idea what conditions might trigger the glitch that prevents certain Storyline projects from being downloadable? We desperately need offline access to this Storyline presentation – if the download bug can't be overcome, is there a hacky way to copy the data directly to the iPad?