Articulate Storyline 2: Preview and Published Output Different

Hi Martin,

actually you can´t publish Storyline 2 files to only html5. It´s still flash based and we have the same problem with arrows when we view our courses in Chrome. Try IE to view your online course. If you want html5 first/only you have to buy Storyline 3 or 360. And did you link to the html5 file? If yes try the html file.

We have created a info box with the working Browsers and that flash has to be up to date for viewing our courses.

Greetings,

Susi

Hi Susi

Thanks for the reply!

The regular HTML file gives the same output as what you've seen above, as does running it in IE or firefox.  It's not a browser issue, or something to do with the HTML/HTML5 as far as I can tell - it's something that's going wrong with the publishing process and objects that are created in AS2.  The objects I created elsewhere and then imported in are all behaving properly.

What kind of program can't handle it's own in-house objects???

Right now what I'm doing is saving the arrows as pictures, and then reinserting them and seeing if that fixes the problem, but it's painstaking because there are over 100 of them to do.  I'd much rather have a fix to this. 

-Martin

UPDATE: It is fixing the problem - I am NOT happy about the prospect of reinserting 100 arrows back into what I thought was a finished course.  There goes my deadline...

Hello Martin - Are you viewing the content in a supported environment as shown in this documentation?

Would you be able to share the .story project file so that we could take a look and understand what may be happening?

Hi Leslie

I'm running a Windows 7 64-bit Service Pack 1 on an intel i5 processor desktop, so I think the computer and OS are up to the task.  The browser I'm using is Chrome version: 57.0.2987.133, which is up to date, so as I said - the problem is not the browser, and it's not the computer.

This isn't the first issue I've had with published animations using AS2-generated objects.  If you check my posting history - those issues were documented, but certainly never resolved, at least to my knowledge.  

As for the .story file, I can share it, but it has to be confidential, as there is a lot of proprietary information contained in it. 

-Martin

Hi Martin - You are welcome to share the file with our team privately here.

Hi Leslie,

Unfortunately, I've already overwritten the troublesome components with ones that work properly, so I can't show you.  I'll be sure to submit a case file the next time it happens.

The last time this happened with the grow animations not working properly, they weren't able to help me, just FYI - they just submitted a ticket to dev and hoped that it got fixed in the next revision, which didn't really do a whole lot to help me out back then.  I'm guessing it probably would have been the same thing this time, since its basically the same problem again.

https://community.articulate.com/discussions/articulate-storyline/articulate-storyline-2-grow-animation-different-when-published

Thanks for trying to help though!

-Martin