Articulate storyline 360 failed to install. Error code: 3E8

I was trying to install Articulate storyline 360 free trial on my PC laptop but always got the error message.

The complete message said: "Storyline 360 version 3.15.15581.0 failed to install. The error code was 3E8. Unknown error"

My laptop is old with windows 7. Is this the reason?

Thanks!

2 Replies
Steve Bekkala

Hi Carol,

Per this article, Storyline 360 is compatible with Windows 7 as long as you have SP1 (Service Pack 1) or later installed.

Can you confirm which version of Windows 7 is installed on your laptop?

You can check this by clicking the Start button, then right-click Computer, then click Properties.

A window will pop up that reads, "View basic information about your computer." If you have a Service Pack installed, this will be listed in the information underneath the "Windows edition."

Do you see a Service Pack listed here?