The audio in my slides starts a couple of seconds after a slide has launched, so the first two or three words are cut off. The audio then abruptly cuts in.
Has anyone else experienced this issue and know why it's happening/how to fix it?
Hi Lindsay! Sorry to hear you're running into audio trouble. It sounds like you're testing your course in a LMS, is that right?
What web browser were you using when you noticed this problem? Does the same problem happen in other web browsers?
Also, have you tested the output in SCORM Cloud yet? If so, are you getting the same results? We generally compare the behavior in SCORM Cloud to your LMS experience to try to parse out file issues versus LMS issues.
We are happy to help you with that testing if you'd like to share your file!
It looks like you have two Articulate IDs, and that could be why you're unable to unsubscribe to this discussion. The one you've used to respond here is the Gmail address - is that where you're seeing the notifications? I also saw a Yahoo address that may be yours. Once you're logged in with the correct account you can click the Subscribed option at the top of any discussion to unsubscribe yourself (you'll see it toggle back to Subscribe). Also, you'll find an unsubscribe option in the bottom of the E-Learning Heroes notification emails.
If you need more help, please connect with our Support Team so that we can look into your specific email accounts and Articulate IDs with you!
Hi, I am also having (and have had before) this same issue. It's not the "Chrome browser" issue discussed elsewhere, when some sort of 'play' button is required.
Slides preview fine but my SMEs/reviewers note issues when they look at the module on Review 360, and I have other modules that have this glitch when loaded to our LMS. I've encountered it on the first slide of a module; feedback from others is that it occurs on slides throughout the module.
Worse, it's not a consistent problem -- some users see it, others don't. Sometimes the module's audio is cut off at the start of slide 1, sometimes not.
I've noticed that, when working in SL360, the audio track can sometimes take several seconds to load when a slide is being edited. (I.e., the audio track has already been added, but on reopening the slide to edit, it takes 2-3 seconds to load the audio). That said, I cannot imagine why that would affect anything in a published module.
This is a pretty big deal, and seems to have been kicking around for at least a couple of years. Of course, I can't explain it to my SMEs so I'm left hanging.
Would LOVE a real solution to this.
I'm running the current version of SL360, and work locally on hard drive throughout development. Single audio file on slide.
Thank you for reaching out and letting us know! So sorry that you are hitting this snag with the audio cutting off. I am opening a case on your behalf so our Support Engineers can take a look. They can provide a tailored solution to the audio issues you are experiencing.
Please be on the lookout for an email from Articulate Support!
Same issue here. Dropping in so that I can get an update. Our audio is cutting off at the beginning of the slide whether we have extra silence or not. We even used Audition to add extra silence directly to the original audio file. Didn't work. None of the above solutions have worked.
Hi Amanda, sorry to say that I don't have insights for you. Articulate staff did a great job of reviewing my files but were unable to replicate my 'audio clip' issue, either locally or on Review360 -- it seemed, in my case, that it may be some kind of hardware lag on my computer. Sorry to hear it's happening to you too -- obviously unworkable as is. I'll post here again if I discover anything. Greg
I am having the same issue in SL360 published through review. My client is obviously getting very annoyed as I can't duplicate the same issues at my end.
It appears to be quite random, but may be as a result of replaying slides. The client has been skipping around using the menu for testing and revision pruposes.
I have picked it up a couple of times, but when replay the slide to make sure I wasn't imagining it, it doesn'thappen again.. Very frustrating.
I have now turned off the menu, and adjusted all slides to reset to initial state when revisiting, just as a precaution, but it is still happening occasionally.
Just wondering if there is a fix yet for this issue. Experiencing the same issue but with text-to-speech generated audio. I've tried the "add silence" suggestion, have started the original at 1+ seconds and the first few words are still not being played. It is like there is a "fade in" set for the audio. Willing to share a few slides of my .story if someone can look at it. Thank you.
Sorry to hear you're running into this as well! I've opened a case on your behalf with our support engineers and would like to have them test your files.
Can you upload your .story file to your unique upload link here? They'll take a look and reach out when they're done testing!
38 Replies
Hi Lindsay! Sorry to hear you're running into audio trouble. It sounds like you're testing your course in a LMS, is that right?
What web browser were you using when you noticed this problem? Does the same problem happen in other web browsers?
Also, have you tested the output in SCORM Cloud yet? If so, are you getting the same results? We generally compare the behavior in SCORM Cloud to your LMS experience to try to parse out file issues versus LMS issues.
We are happy to help you with that testing if you'd like to share your file!
Articulate - your website will not permit me to unsubscribe from this thread. Please remove me from the thread.
Thank you
Hi Irene,
It looks like you have two Articulate IDs, and that could be why you're unable to unsubscribe to this discussion. The one you've used to respond here is the Gmail address - is that where you're seeing the notifications? I also saw a Yahoo address that may be yours. Once you're logged in with the correct account you can click the Subscribed option at the top of any discussion to unsubscribe yourself (you'll see it toggle back to Subscribe). Also, you'll find an unsubscribe option in the bottom of the E-Learning Heroes notification emails.
If you need more help, please connect with our Support Team so that we can look into your specific email accounts and Articulate IDs with you!
I'm having the same issue and it doesn't matter when I have the audio start, it still cuts off the very beginning.
Hi Stacy,
Sorry to hear you're having audio trouble! Let's get a few questions going to narrow down the issue:
Hi, I am also having (and have had before) this same issue. It's not the "Chrome browser" issue discussed elsewhere, when some sort of 'play' button is required.
Slides preview fine but my SMEs/reviewers note issues when they look at the module on Review 360, and I have other modules that have this glitch when loaded to our LMS. I've encountered it on the first slide of a module; feedback from others is that it occurs on slides throughout the module.
Worse, it's not a consistent problem -- some users see it, others don't. Sometimes the module's audio is cut off at the start of slide 1, sometimes not.
I've noticed that, when working in SL360, the audio track can sometimes take several seconds to load when a slide is being edited. (I.e., the audio track has already been added, but on reopening the slide to edit, it takes 2-3 seconds to load the audio). That said, I cannot imagine why that would affect anything in a published module.
This is a pretty big deal, and seems to have been kicking around for at least a couple of years. Of course, I can't explain it to my SMEs so I'm left hanging.
Would LOVE a real solution to this.
I'm running the current version of SL360, and work locally on hard drive throughout development. Single audio file on slide.
Thanks,
Greg
Hi, I wanted to add to my post from yesterday. Now I get this 'audio clipped' thing even in preview.
Can any staff help me out on this? It's (clearly) not something I can send out to clients.
Thanks,
Greg
Hi Greg,
Thank you for reaching out and letting us know! So sorry that you are hitting this snag with the audio cutting off. I am opening a case on your behalf so our Support Engineers can take a look. They can provide a tailored solution to the audio issues you are experiencing.
Please be on the lookout for an email from Articulate Support!
Same issue here. Dropping in so that I can get an update. Our audio is cutting off at the beginning of the slide whether we have extra silence or not. We even used Audition to add extra silence directly to the original audio file. Didn't work. None of the above solutions have worked.
Hi Amanda, sorry to say that I don't have insights for you.
Articulate staff did a great job of reviewing my files but were unable to replicate my 'audio clip' issue, either locally or on Review360 -- it seemed, in my case, that it may be some kind of hardware lag on my computer.
Sorry to hear it's happening to you too -- obviously unworkable as is. I'll post here again if I discover anything.
Greg
I am having the same issue in SL360 published through review. My client is obviously getting very annoyed as I can't duplicate the same issues at my end.
It appears to be quite random, but may be as a result of replaying slides. The client has been skipping around using the menu for testing and revision pruposes.
I have picked it up a couple of times, but when replay the slide to make sure I wasn't imagining it, it doesn'thappen again.. Very frustrating.
I have now turned off the menu, and adjusted all slides to reset to initial state when revisiting, just as a precaution, but it is still happening occasionally.
Hello.
Just wondering if there is a fix yet for this issue. Experiencing the same issue but with text-to-speech generated audio. I've tried the "add silence" suggestion, have started the original at 1+ seconds and the first few words are still not being played. It is like there is a "fade in" set for the audio. Willing to share a few slides of my .story if someone can look at it. Thank you.
Hi Pam,
Sorry to hear you're running into this as well! I've opened a case on your behalf with our support engineers and would like to have them test your files.
Can you upload your .story file to your unique upload link here? They'll take a look and reach out when they're done testing!
This discussion is closed. You can start a new discussion or contact Articulate Support.