I've just finished narrating audio into each screen of the course. I can see the audio track however when I open an audio track to edit it the red bar does not move.
I've cr3eated many courses using Storyline, all narrated and this has never happened to me before. It's the same situation on every screen. I can see the track and open it but the marker will not move when I press the play button.
It's difficult to say what's causing the problem without looking a little closer.
First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble.
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you're working locally, try opening one of your other project files that contains narration. Do you experience the same problem? Also, if you create a new project and record narration are you able to interact with the audio?
If this only seems to happen with this specific project, it may be corrupted. Try importing the project into a new, blank Storyline file. Here's information on how to do so.
If you still have trouble, please share the .STORY file here. If it's not too large, it should attach to your response. If it's too large, or you'd like to keep the file private, just let me know.
Thank you Christine! Not sure what caused the problem - as I always follow the advice you provided - but I was able to solve it by closing the file and the computer and re-booting. Everything works correctly now.
3 Replies
Hi Peg,
It's difficult to say what's causing the problem without looking a little closer.
First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you're working locally, try opening one of your other project files that contains narration. Do you experience the same problem? Also, if you create a new project and record narration are you able to interact with the audio?
If this only seems to happen with this specific project, it may be corrupted. Try importing the project into a new, blank Storyline file. Here's information on how to do so.
If you still have trouble, please share the .STORY file here. If it's not too large, it should attach to your response. If it's too large, or you'd like to keep the file private, just let me know.
Thanks!
Thank you Christine! Not sure what caused the problem - as I always follow the advice you provided - but I was able to solve it by closing the file and the computer and re-booting. Everything works correctly now.
Thanks again for your always helpful emails!
Oh, that's great news, Peg! :D
Very happy to hear that it's working well for you now.
Please don't hesitate to let us know if you have any other trouble.
Best,
Christine
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