Audio for videos no longer plays once course published

Nov 05, 2021

I have a course with several videos. In preview everything works fine, but once published the audio can't be heard. I have tried in the LMS and - no sound. Anyone else have this sort of issue? Is there some sort of new setting I missed in the latest upgrades?

3 Replies
Leslie McKerchie

Hi Karyn,

I appreciate you sharing what you are experiencing with your published file.

I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.