Audio is Cutting off during preview

Jan 04, 2017

Hello all, I am experiencing an issue with my audio in Storyline. When previewing the slide, it is cutting off the end of my audio on several slides. I have extended the timeline by a few seconds and deleted and re-inserted and nothing is working to resolve this issue. When I play the audio from the audio tools, it plays the entire duration. Is there a maximum file size? Can someone offer some help?

52 Replies
Alyssa Gomez

Hi Roxanne!

Have you seen this issue in any other files? If not, you may want to import the slides into a new file. Also, can you confirm that you're working from your local hard drive?

I have also heard from others users in the community that adding a small amount of silence to the end of the problematic audio sometimes resolves the issue.

Let me know if these solutions work, or if we need to investigate further!

Ashley Terwilliger-Pollard

Hey Roxanne,

Thanks for coming back to let us know that didn't resolve it. Is it only during preview that it's happening? When you preview the whole course or just one slide? What about while publishing?  Did you try in a brand new file as Alyssa mentioned to see if it was file specific, or the audio silence at the end?

Let me know about those items and I'm also happy to take a look at the project in question - just upload the .story file here for us using the "add attachment" button and we'll be able to take a peek! 

Leslie McKerchie

Hey Roxanne - I looked at a few of the slides you shared above and I'm not getting any cut-off. I put a visual at the end of the slide to assist in identifying any issues.

Here is my published file.

The file used is attached.

You mentioned that you imported the slides into a new file. I'm assuming that you re-published and still experienced the issue? Publishing to the web, but where is the content hosted? Is it happening in a particular browser?

Lucy Hood

Hi All,

I'm having a similar issue. What it appears to be, is that when you import the audio, the slide length automatically updates to just less than the imported audio.. SO for some reason the timeline is cutting it short. When you extend the end of the timeline out by a few seconds (so it LOOKS like there's a few seconds of silence), it actually plays the full audio (it's just not there in the timeline).

So the full audio is there, you just need to extend the timeline in order for it to play.

It's clearly a bug in they system or something - it's incredibly frustrating, as it means on every slide you have to extend the timeline by a trial and error amount in order to fit the audio in.

How do we report the bug?


Alyssa Gomez

Hey Lucy! Sorry you're having trouble with importing audio. We definitely wouldn't expect the timeline to be shorter than the duration of the audio file. 

Is it possible that you’re working from somewhere other than your local C: drive?  Working from a network drive or a USB drive can cause a few different problems, and you can read more about that here. Also, did you follow the steps in this tutorial?

If everything checks out there, we'd like to take a closer look at your file. You can attach it here in the thread by using the ADD ATTACHMENT button, or you can send it directly to our Support Engineers here if you’d prefer to send it privately.

Felecia  Reedus

I'm using SL 2. I'm in preview, haven't tested this one out published yet.  However, I've had complaints before on modules published to our web server. The weird thing is that it's not always the same slides and the audio doesn't stop at the same point. If the user replays the slide, the audio usually plays fine. It is the weirdest thing! I've experienced it for about a year or so but usually manage it as best I can with extra time added to the timeline.

Cheryl Powers

I do not know if this problem was solved for others, as it was 3 months ago.  When I am in the Powerpoint presentation that has audio imported, it plays fine when in PREVIEW.  but when I publish for LMS to get the scorm 1.2 zip file, and upload that file to our LMS, the playback is cutting off on most of the slides.   Since it is not in storyline version, and I have the slide properties advance automatically (I restricted navigation),  I do know know how to change the timeline as others suggested above, because TIMING is greyed out when I open audio editor in presenter.   I am working from my c: hard drive directly.  

Ali Goulet

Hey Cheryl,

I'm so sorry that's causing some headaches-- I can help!

Have you tried uploading your course to SCORM Cloud to see if the same audio issue happens there? That'll give us a good idea if it's file specific or if there's something occurring within your LMS. 

You're also welcome to share your Articulate Package here and I'd be happy to do some testing with it! 

Keep me posted 😊

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