audio lag issue in IE browser, Chrome browser the course run smoothly

HI,

We have one course which is created using Articulate Storyline 360. While doing the testing we noticed that there is a audio lagging/syncing issue when we are running the course using IE browser. But when we run the course using chrome browser, the course run smoothly.

Can anyone provide solution on this issue?

Thanks,

Amey

 

8 Replies
Alyssa Gomez

Hello, Amey! Happy to shed some light on this.

First, are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.22.17236.0 in the bottom-right corner. 

Also, is the published course hosted on a learning management system or a web server?

Amey Sawant

Hello Alyssa,

Thank you for your prompt response!

I have the latest updated version of Storyline 360. (3.22.17236). 

And the course is hosted on Learning Management System.

Just asking the below question out of my curiosity.

Is it possible, if we published the course using Storyline 3 and not the Storyline 360, then this lagging issue is occuring?

Thanks,

Amey

 

 

Crystal Horn

Hi Amey!  That's a great question, regarding Storyline 3.  We have an issue that we're investigating with audio experiencing intermittent syncing issues in IE11.  If you're seeing this behavior only with output from Storyline 3, I suspect it's the issue you're facing.

I'll add this discussion to our report so we can update you on any changes.

Crystal Horn

Thanks for confirming that, Amey.  We don't have similar reports of this behavior for Storyline 360, so the next best step is to work with our support team to find the cause, and hopefully, the solution! 

Click here to connect with us, and you can securely share your file using the Add Attachment field on that form.

Lauren Connelly

Hello Trupti!

Thank you for checking back on this issue where audio doesn't play properly in Internet Explorer. Currently, we are still looking into this issue. If I have any updates to share, I'll report back to this discussion!

Is it possible to use Chrome? We haven't heard any issues with the audio when using Chrome.

Katie Riggio

Hi Thea,

We haven't heard reports of this behavior for Storyline 360, so I'm glad you reached out! A few questions:

  • Which Internet Explorer 11 update are you using to view the content? Click the ⚙️ icon, then About Internet Explorer.
  • Does the audio lag occur on all courses or a certain one? If you can share an affected .story file for testing, we can test it in another LMS environment. You can use this upload link to share it privately.

Any clues you can share would be greatly appreciated!