Audio not playing and audio cutting into eachother
We've designed a course with Articulate 360 (updated to the latest version as of today) but during testing we found out that the audio won't always start sometimes when advancing throughout the course.
I did some reading on this forum and found some posts about issues where audio starts at 0.00 sec and won't play. Went through the entire course and moved all events on all the slides so that audio would start earliest at 0.75 sec in to the slide but that didn't help. Also tried using triggers to start playing the audio on different timestamps but that didn't help either.
Another issue is when a slide is paused and then resumed after a little while. Audio sometimes doesn't work at all or the sync is wrong and makes the audio cut into the next one.
Our course is designed 100% within Storyline 360, audio is recorded within the software and nothing is imported from some old powerpoint or something. Slides are created with text coming in with animations and audio synced to that text with some slides containing up to 10 different audio files.
This is crucial for our course and we cannot launch it to public before we get this fixed. Running out of idéas here, need a fix for this asap!
Edit: The courses are uploaded to SCORM Cloud. The problems with audio are reproduced using Safari browser and occur almost every time when having listened to a slide and then wait a couple of minutes before clicking our Next-button that shows up at the end of the slide. The course advances to the next slide but without any audio.
Edit2: After more testing, students using Safari have to click somewhere on the slide in order to get the audio playing on a new slide after having left the previous slide at idle for more than 30 seconds after slide completion and then clicking our next-button to advance to the next.