Audio not-playing / repeating issue

Hi Naveen,

With a iOS player that you created yourself, I wouldn't know where for you to begin looking, especially since it all works as expected within mobile safari and the mobile player. Are you unable to use the HTML5 output in mobile safari? Are you able to play any audio within this app?

You may want to look into the system requirements for viewing Storyline  here to help get you started. 

Hi Ashley,

Thank you for your support. We wanted to do a detailed testing before getting back to you – that’s why the delay. Following are our observations:

	Desktop browser(Chrome)	Mobile Safari	iOS App
Course launched from a local LMS	Works fine	Works fine	NA
Course launched from a local HTTP server (non-LMS)	Works fine	Works fine (launches in Articulate Mobile Player)	Works fine
Course launched from local memory	NA	NA	Audio issues

In our testing we found that courses residing in the memory of the device when served through a native app (using UIWebView) had problems with triggering audio related events. When served from a server, audio works fine in both browsers and app.

We've developed a simple iOS7 app and a couple of courses to demonstrate this issue. Would appreciate if you could just try to take a look at it as we believe many others may also face the same issue. 

Hi Naveen,

If you're able to post a link to your app or instruct us on how to access the course there may be community members who are able to weigh in. It's not an area that I would have expertise in, and honestly wouldn't know what to look for in a custom app. 

Hi Ashley,

The iOS7 app bundled with two courses can be accessed from Dropbox link (4.7Mb size). The app and two courses are specifically built to demonstrate the issue we came across. 

Following are my observations:

Course 1: Art_Check_All_Auto

 

Configurations:

·         Page 1-5 has audio with auto-play

·         Page 1-5 has auto-navigation on media complete

 

Observations:

·         Page 1 doesn’t auto-play

·         After manually going to Page 2, audio auto-plays and automatically navigates to Page 3

·         But in Page 3, audio doesn’t play

·         On clicking [Next], Page 4 audio auto-play and automatically navigates to Page 5

·         But in Page 5, audio doesn’t play

 ·         Audio in Page 3, 5 plays when navigating back to these pages

 ·         Sometimes audio restarts in a page

 

Course 2: Art_Check_SCORM_Audio_Auto_Online

 

Configurations:

·         No audio on page 1

·         Page 2-5 has audio with auto-play

·         Page 2-5 has NO auto-navigation on media complete

 

Observations:

·         Everything works as expected

·         But audio frequently breaks while playing and restarts in between when we use [Prev] button