Audio not playing with an mp4 embedded

Aug 22, 2018

Hi all,

I created a slide that includes an mp4. It all works well, until I make any kind of change. The audio then just displays slide.wav and I CAN listen to it in the editor, but it does NOT play in the slide itself.

I created a trigger that says to play the audio when the timeline starts. It still doesn't play. I have to delete and re-add the wav file.

Any thoughts? Thank you.

Deb

4 Replies

Tom Jerry

over 5 years ago08/23/18 at 10:01 am (UTC)

Hi Deb,

Thank you for contacting E-Learning Heroes.

I can help you get the answers you need, and we can definitely get that done, but I will need your help.

Please provide the following information at your earliest convenience.

Did you recently apply the latest recommended build or update for Storyline? If not, what Storyline version are you currently on?
Have you tried recreating the trigger to play the audio?
What audio editor are you using to play the .wav file? Have you been able to test other audio file format like .mp3?

I look forward to getting your response soon.