Audio not working
Jan 12, 2020
Hi everybody,
I have uploaded some content created with Articulate 360: www.poikilingo.com/animals/story.html.
I published for web (not in a LMS), as I understand that would create html5 files. However, it is not working in all types of devices. It works on iPad and Android phones, but did not work in iPhone, neither with Safari or Chrome browser.
Is there a way to make sure it works well in all devices? I am actually testing the Articulate 360, and having web files working properly in mobile devices is absolutely a must for me to take the decision of buying it.
7 Replies
Hello, I did test your link on my iPhone XS Max, and the audio worked fine in those browsers for me.
Ok, thanks, Jeff! I will check if it is something with my own iPhone :)
Hi Leticia,
I tested on iPhone 11 Pro with iOS 13.3 and it worked for me as well.
Is there a specific model/iOS that it is not working on? We would be happy to take another look.
My iPhone is the 7 Plus with software version 13.3.
Hi Leticia,
Thank you for sharing those details! I tested the course as well on an iPhone 7 with iOS 13.3. The audio was working as intended when I previewed the course in Safari and Chrome. I am attaching a video of my test to this comment.
Hi Vincent, thanks :)
I started to dig around and changed some accessibility settings on my phone, and it then worked. Since I could listen to audio in some other pages, I never thought it was a phone problem.
Anyway, with this, I am going ahead and purchasing the Articulate 360! It is a great piece of software (I already work with Articulate 2).
Glad to hear that Leticia, and keep us posted if you need anything else once you get started with Articulate 360!
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