Audio not working in published version

Hi everyone, was hoping someone may be able to help. I have inserted a few short clips into storyline 3 and works fine in the preview but publishing on scorm cloud I just can't seem to get it to work. I tried changing the extensions to mp3 too to see if that would help and still no luck. Tried on both IE & chrome and published to flash and html5 only still no difference. (unfortunately will have to be published to flash for final version since font download option is disabled on IE within our company the text won't appear right) I have the latest version of storyline too.

Running out of ideas, can anyone help?

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