Audio not working in Storyline 360 published project
Feb 03, 2020
Hi Team,
I am facing one issues while using audio in Storyline 360. I have updated my storyline as well but still i am facing the same issue.
Audio(Both Human and text-to-speech audio) is working fine when:
- I click on play button in slide
- When i click on edit audio and then play the audio
- When I preview slide
But when I run my published course in browser(Chrome,Firefox, IE 11, Microsoft Edge ) I cant hear any audio from my course at all.
- I tried to export the same machine audio on my local and played through various media players and its working fine.
- I checked the Volume mixer and its set to 100% for everything.
- I checked playback devices and used both headphone and speaker but result is still same.
If anyone have any solution or suggestion request you to help me out.
3 Replies
Hi Vikrant,
I'm sorry to hear you're running into audio issues! I see that you've also reached out to our support team, and Renato has offered some suggestions on getting this to work correctly.
You're in excellent hands, and I encourage you to continue working with him if you find yourself running into this again!
I'm having a similar problem with uploaded Audio files in a Rise course in Chrome, except mine won't play in Preview mode or once published. I'll reach out to Support and see if they can help.
Thanks for contacting our support team as well, Katrina.
I see that you are currently working with Gren.
This discussion is closed. You can start a new discussion or contact Articulate Support.