Audio on multiple layers playing simultaneously on a quiz

Jan 31, 2019


I have a quiz that has audio on the Correct, Incorrect and Try Again layers.  When I click Submit without answer the question, the audio on the Incorrect and Try Again layers plays simultaneously after I click OK on the dialog box that tells me I have to answer the question.

Why is this happening and what can I do to stop it?


6 Replies
Katie Riggio

Sorry you've come across this problem, Elizabeth.

We have this issue documented and are looking into a fix. I'll add this conversation to the bug's report so we can keep you in the loop with any new information.

For now, the workaround is to add a trigger to "Play media (audio) when the timeline begins on the Correct/Incorrect layer." Let us know if that helps!

Leslie McKerchie

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Fixed: Audio tracks from multiple layers could play simultaneously, even when the layers weren't open.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Alyssa Gomez

Hi Jessica! Not a silly question at all. Yes, you'll want to republish courses using the latest Storyline 360 update to take advantage of the bug fix in existing courses.

And, that's correct! You no longer need to create triggers to stop the audio on other layers. Simply using the "hide other slide layers" setting will do the trick.

This discussion is closed. You can start a new discussion or contact Articulate Support.