Audio Out of Sync With Timline

Hi Ted,

Are any of the files located on an external source, by any chance? Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate). Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If all the files are local, we would be happy to take a look at the project and see what may be causing the sync issues.

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks!

Everything is on my local drive. I recreated a much simpler file from scratch. I recorded the audio wthin Storyline. The problem is that the audio playback in edit mode is about half a second slower than the actual audio waveforms ... so I end up putting the cue points in about a half second too late. What is going on? I am also dealing with your colleague, Jonathan Reque and sent him the file.

Hi Ted. I hope you had a good weekend.

I was able to find the case you mentioned. I'll be following the case progress now, and I'll try to follow up with you here.

Thanks again!

Christine

Hi Christine,

Any luck, this bug is making editing very challenging.

Thanks,

Ted

Good morning Ted!

I've taken a look a the case and it looks like Jonathan is still testing the project. I have requested that he share any updates with me, once he's finished. I'll try to keep in touch and share any additional information.

Thanks!

Christine

Thanks.