Audio randomly cutting out only in Chrome, not in preview
Jul 30, 2021
I've read several posts on here that have said that the audio will not work correctly while using Chrome, which is what I am experiencing, but never came across a solution.
The audio plays fine and all the way through in preview mode, but once published, it is only working correctly in Safari and not Chrome. Our courses are primarily viewed in Chrome, so I need help with coming up with a solution.
I'm using Storyline 360 Version:1.54.25674.0, Chrome Version: 92.0.4515.107
I've tried the following troubleshooting:
- Deleting the audio file then inserting audio file again.
- Deleting audio file, saving, closing, reopening and inserting the audio file, saving, then republishing (which has only corrected the issue at random times).
- Resaving the audio file at 44.1 KHz, 16, WAV (did not fix anything).
Sometimes the file will randomly work correctly when published, by not doing anything to the audio files.
This seems to be a major issue, as when I think I am complete with a project, someone will find an audio error that wasn't there before.
Our courses need to go live next week, so I need a solution ASAP, please.