1 Reply
Peter Anderson

Hi Juanita, welcome!

Can you first check to ensure you've enabled a recording device on your machine? Here's how to do that. And if that doesn't help, you may want to review these steps to help resolve unexpected behavior. Or, if you'd like, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using the link below so our support team can assist you further: