Audio synchronization issue in Ipad

Dec 30, 2013

Hi All,

We have created AICC course package from articulate storyline. The course has an audio & we have synchronized the audio with few animations, like appearing text, Graphics & images.

The audio sync is working properly in PC, but when we run the package in Ipad there is no audio sync.

Can anyone help to resolve this issue?

10 Replies
Christine Hendrickson

Hi there and welcome to E-Learning Heroes!

Can you tell us if you're viewing the project in Safari or the Articulate Mobile Player? If you're publishing for HTML5, and viewing in Safari, that may be the problem. 

If you review our comparison chart, you'll see that audio will function a little differently in HTML5. You'll want to scroll down to the section on "Media" and hover over the yellow sections for additional information.

If you're using Flash instead, are you able to share a link to the project on your server or attach the .STORY file here? 

Thanks and welcome again!

storyline_og OG

Thanks Christine,

Yes we have reviewed HTML -5 through Safari.

We have installed Articulate Mobile Player & the course is running properly in the Ipad. There is no audio sync issue now.

The only issue is the template color is not appearing in Ipad. Please refer below screenshots.

Is there is a way to change the color in Articulate Mobile Player app or any option need to enable in articulate storyline before publishing.

PC version:

Ipad version:

Ashley Terwilliger-Pollard

Hi Prem,

There are some known limitations of HTML5, including slow HTML5 loading or it not working correctly in mobile safari as shown here. 

Since you were previously testing it in the Mobile Player, if elements are loading there as expected it may be connected to the HTML5 limitations. Also, if the loading is inconsistent, I would try within different wireless networks to see if that helps resolve any of the issues you're experiencing. If you'd like us to take a look, please feel free to share the Storyline file here with us and if you'd prefer to share privately I can send along directions on how to share. 

storyline_og OG


We have an issue in the storyline course regarding the book marking function in the ipad. When the course was tested in the ipad version (5.1.1), the book marking option works well, where as when the same course was tested in the ipad version (7.0.4 (11B554a)) the book mark does not function.

Please help us to find a solution to this issue.



storyline_og OG


We found an issue in the functioning of activity type page in the storyline, when tested in the ipad device.

When a course was tested in the two different versions of storyline in the ipad, we found the following issues:

In the storyline version 1.3, the activity works well.

In the storyline version1.4, once the user completes the activity. On clicking the “Previous” button, the activity page is displayed in the unvisited state instead of visited state and further no action can be performed on the screen.

I have attached the screenshots of the issue.

Please let us know why this problem has occurred and also provide a solution to it.

Storyline (Version 1.3):

Storyline (Version 1.4):



Ashley Terwilliger-Pollard

Hi Prem,

Are you able to share a copy of the problematic course with us so that we can take a look at what's happening? If so, please provide the .story file and share information on where you're hosting the course (LMS, web server, etc.) and how you're testing it (HTML5, specific browser, mobile player, etc.). You can share the Storyline course here with us, or if you'd prefer to share privately I can share directions on how to send to me or you're always welcome to connect with our Support Engineers. 

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