Audio too low when published! How do I fix this without redoing??

Hi Anne,

You can boost or increase the sound volume as follows.

1. Select your sound track (in this case disclaimer.wav)

2. in the top menu you'll see 'Sound Tools'

3. clicking will reveal the following screen

 4. You'll see a little arrow in the sound volume icon, click on it

5. Adjust the sound level.

6. Repeat this for all slides concerned

Hope it helps

Cheers

Geert

Hi Anne,

Not that it is much use now, but I also had this experience recently.

Performing a basic "sound-check" with clients is now something I try and do on every occasion, before starting this recording process.

Bruce

Hi,

I'm experiencing this issue with imported audio. The original mp3 file is loud and clear when played in iTunes, but in Storyline it's very low. I even increased the sound volume, but that didn't make much of a difference. Any suggestions?

Thank you,

Tria 

Hi Tria!

Have you tried increasing the bitrate in the publishing dialog to see if that helps improve the sound? 

Alternatively - you could install (free) Audacity, and run a batch job (called "editing chains") where you import file > effect/amplify > save.

May take a little playing, but when done runs a batch job perfectly on all files.

Be aware, depending on your sound quality, you may amplify background noise etc. however, it's a good start.

Bruce

Thank you, Peter. I checked my audio publishing quality and it was at 48 kbps, so I increased it the to 128 because that's what my audio files are compressed at. Not sure if matching those rates matter, but I thought that might make a difference- and it didn't. What else can I check or do?

Hi Tria, 

You may want to explore Bruce's idea:

Otherwise, you're always welcome to open a ticket and send us the file so we can test it on our end to see if there's something Storyline-specific causing the audio issue. 

Thanks!

I found this thread when dealing with a low audio level by default.  I had recorded in Storyline and found the most effective way to increase volume was to go into the audio editor for each file and use the slider to increase my volume by 100%.  It worked! 

I am not sure how to ensure my default audio is higher when recording though?

So Lisa - are you recording directly into Studio Editor, or indirectly and importing?

Bruce

Hello. I just experienced the same issue and seem to have fixed it by converting the file from stereo to mono: I re-imported the file into Audacity, then selected "split stereo to mono" from the drop down option immediately to the left of the waveform; then, when I got two waveforms, deleting one of them so I was left with a mono file. Hope that works!