Audio volume too low when published in Articulate Review

I just spent a week recording narration for a module.  It sounds fine on my headset.  Even sounds fine when I preview it within Storyline 360.  But when I published it out for review, the sound volume is so low, you can’t hear a thing and I have my volume maxed out.  I tried maxing out the volume using the audio editor and the audio volume slider.  How do I fix this without having to re-narrate the entire module?  Why is it doing this and how do I prevent it in future projects?

20 Replies
Jonathan Olsson
Alyssa Gomez

Hey Jonathan! Sorry you're running into the same issue. Would you mind sending us a sample slide so we can get a closer look at what's going on? Thanks!

Hi Alyssa, I don't know If I can send samples of this production out due to security policies, but it is still a major problem - all sound from the e-learning is significally lower when published (both in Articulate 360 for review and in  LMS as a SCORM) than when viewing it in previewmode in Storyline. I'll try to anonymize the project or try to recreate the problem with other files and see if I can send it in.

/ Jonathan

Lynda Thornton

I have the same problem, but not on all slides.  It seems to pick and choose.  Also I have a slide, (one slide) that is haunting me.  It will play fine, except the last 2 or 3 seconds, the audio is silent.  I have re-recorded and then they were fine.  Just now someone was reviewing the project and the same slide is cutting off again.  I have another project, I just finished today with one slide doing the exact same thing.  When I review before publishing it is fine.  But Review after publication, the last 2 to 3 seconds of audio is missing!  I have made sure I am not hitting mute on my headset or that I cut the recording off before I saved.  

Alyssa Gomez

Hi Lynda,

That certainly sounds strange! I'm really curious to take a closer look at the one slide that is giving you trouble. Would you mind sharing it with me? You can even import that single slide into a new Storyline file to share the slide on it's own. 

With your permission, you can send the slide to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Lynda Thornton

I am needing to get this presentation to my supervisor, so I had to
re-publish. What I did was shorten the narrative. The original was 2 1/2
minutes long. It sounds fine to me, but when another person listens to it,
is when it messes up. Let me let them review and if it still is of
concern, then we know we have an issue. If not, then we know time is a
factor.

Thank you so much for your response. If it happens again, I will save the
slide and send it to you.

*Lynda M (Thornton) Guelker* | AVP
124 Hardy St | Hattiesburg, MS 39401
Office: 601.545.5157 Cell: 601.325.0220

Khaled Hassan

Hi, I am facing similar problem when uploading a recorded video file (sound not recorded in storyline). It works fine in chrome browser but it has terrible audio quality (very low sound) when played from mobile. I checked all the audio settings in mobile and it seems the problem is there with Rise. I sent the video clip. Can you please help?

Janine Karlsson

Hi! I have the same problem as Jonathan. I have a bounch of videos in my production and the volume of some videos is lowerd and have poor audio quality. It happens on slides where videos is on layers (slides with only one video works fine). When I prewiev in storyline it works great but on rewiev and on my LMS it doesnt. I have tried to rebuild the slide , replace the videos and change videos but still it wont work. Can someone bring clarity to me and help me solve this issue. :-) Thanks!

Katie Gokhshteyn

Yikes! I'm sorry to hear you're also at this roadblock, Janine.

I'm happy to work closely with you to sort what's happening with the audio. A few questions to help us dig deeper:

  • Have you tried increasing the Audio Quality Settings when publishing to see if that makes a difference?
  • What browser(s) are you using to view the published output?
  • Would you mind sharing a slide or two with me so? I'll run some tests in a similar environment, and will delete it after troubleshooting. You can send that Storyline file to me privately in a case here.
Janine Karlsson

Hi Katie!

Thanks for your support :-)

I have tried increas the Audio Quality, but nothing have changed.

I have tried the course in Review 360 on Firefox, Chrome and Edge. The same problem appeares in different browsers. I have tried the course in our LMS on Edge, same problem appeares.

I will send you the Storyline file and hope you will find whats wrong.

Best regards, Janine

Janine Karlsson

Hello again :-)

I solved the issue with bad audio quality after many hours of trouble shooting ;-) The issue occured when Storyline 360 converted stereo sound to mono sound. (I pre edited  some  audiofiles to stereo in Adobe audition and these where the ones not function correctly). So I edited the audiofiles back to mono, exported new videos and now it works great! :-)