Background video not able to loop on 2nd Media Completion via trigger

Mar 20, 2024


Been working to solve a solution that has worked in the past but no longer seems to be working. We've got a short ~3 second video that is intended to loop once the Media completes. Usually we can do this via a trigger. It does work on the 1st trigger loop but then stops on the 2nd time around. 

I've got a review link here representing the issue.

And attached is the SL360 file. As of today, I am working with the newest version of SL360 3.86.32028.0 March 19th.

Let me know what you think and if anyone else sees this issue. 


3 Replies
Eric Santos

Hi Wesley,

Thanks so much for sharing that the fix delivered in Storyline, Update 86, did the trick for you. I'm sorry if the trouble with the video slowed you down. I also appreciate you sharing the Review 360 link and the Storyline file!

If you run into other issues, please let us know here or privately in a support case. We'll be happy to assist you!