Bit of an EMERGENCY - Translation Export in Windows8

Hi Office 2010.

Just tried it with my old Win7 PC, worked immediately.

Bruce

Hey Bruce,

Thanks for the info, please make sure you let Sid know this as well, if you can. I think that's exactly what he wanted to know, too. 

On the Windows 8 machine, are you able to publish to Word? Curious to see if it's having an issue interacting with Word, of if it's just limited to the translation export.

Thanks!

Have done.

The publish to Word on Win 8 is as smooth as an eel covered in sump oil.

Bruce

Thanks Bruce, I'm a little afraid now - but good to know!

Have you tried using the translation export with another file, possibly in a different language? I believe the one you're working with is in French. I assume so, but I'm afraid of what the eels might say if I assume!

Thanks,

Christine

Hi,

The one that is failing, and which I tested is English, however yes, it also failed when trying to export out a French course.

Be afraid - very afraid.

I am.

Bruce (currently working on a 16-language export project for a company with a Revenue larger than the GDP of several small European nations combined....)

Hey Bruce,

That's a lot of languages! 

I don't see the file attached to the case. I'm not sure if you can share the file here, or not. If you can, I can test it on Windows 8 and see if I run into any issues. If you can't post it here, I'm sure Sid will want to see it, either way. 

In the meantime, you could try reinstalling (though I'm sure you may have tried that already). Ensure that you're running Storyline as an Administrator, or even try without Update 2. 

Christine

-Wary of Eels-

Sorry to intervene, but I recall I had exactly the same experience when using Office 2010, even on a Win7 machine.

To cut a long story short, I ended up downgrading to Office 2007...
Alex

Appreciate it, Alex. I'm using 2010, but I haven't worked with other languages.

Would certainly be worth checking it out!

Christine

Looks like it MAY be due to Java missing.

I have updated Sid in Support - let's let him run with the details for now, then can update this thread for information when sorted.

Bruce

PS - we've already translated 5 languages!

Hi All,

I'm working in Storyline with Office 2007, Windows 7 Professional (64 bit).  I exported a document using the Word 3-column option and had the third column translated into Portuguese.  For this test, they person used Google Translate, but made sure all of the fonts stayed the same, etc.  Since Storyline only seems to see Word 2003 or lower (.doc) files to import, I saved it down to versions with the .doc file extension.

When importing, only about 65% imported properly.  I have layers, buttons and labels that randomly imported the translated text.  There are some slides where some text boxes imported, while others remained in English.

Has anyone else had this issue? If so, have you been able to resolve it?

Also, any suggestions on timing builds in a language you aren't familiar with?

Thanks in advance!

Hi Sue,

Hmm. I'm wondering if the problem you're having with the translation is related to this:

When you export text from your Storyline content to a Microsoft Word document (*.doc) for translation purposes, be sure the column header text does not get changed. Otherwise, the import process (with the translated text) will fail.

See also:

• Translating Storyline Content

You mentioned the columns were translated, can you attempt this again without changing the columns to Portuguese? 

If that doesn't improve the importing process, we'd be happy to take a look at the files.

Thanks!

Hi Christine,

This just happened again - Case #000316530, so it's not Java.

Fine on first export, changes a few things in SL text, exported to translation again, and fell over.

Bruce

Hey Bruce,

Well, it's not Monday but maybe the rain here is taking its toll. I wasn't able to find the case for some time, until I finally realized there were one too many zeros there. Sorry about that! 

I'm following the case, now. A little strange about the symbol you mentioned - do you mean the content is only showing this, instead of the text, or this happens only when you're using it?

Thanks!

Hi,

The translation export gives up half way through, throws the "PANIC!" image as per below, and no document is produced.

I have not tried this after a reboot, but shut SL, re-opened and tried again, and still fails.

Bruce

Good morning Bruce,

I apologize for not getting back to you yesterday. I do see that Gren sent you some suggestions yesterday for this. Were you able to get the content to export properly?

Thanks!

Christine

Hi Christine,

No - made no difference.

Have made Gren aware.

Bruce

I'm having the exact same issue! I'll be trying at home on another computer tonight to see if that works (which it probably will). I think it's something to do with the set up of our company machines.

Hi Henrik,

Please let me know if you find out any more about this.

Thanks

Bruce

Hi there,

I'm also experiencing this issue, Win8 with Office 2010.

I am able to publish to Word without issue, so it's not a problem launching Word, unless the way that the application is launched from the two modules is different.

I've tried this with multiple files with the same result.

Cheers,

Jamie

I had a recurrence of this today.

I re-installed Storyline.

The first export then fell over in exactly the same way...subsequent ones worked.

I have asked for the call to be closed, but I reserve the right to re-open it and get grumpy if it happens again

My gut -feel is that there is something Win8 specific here, but tracking it down may be tricky.

Bruce

I just realized that I actually don't have Windows 8... Didn't read the heading... Still the same issue though. Haven't been able to try this out at home yet. (New born baby in the house! )

Hey Bruce,

I don't think this is exclusively a Win8 issue - it did the same thing on my Win7 machine.

I'm still experiencing this issue - what are some of the other things you tried that may work for me?

I've recently re-imaged my machine with fresh installs of Win8, Office 2010, Java, and completed all updates. I've also updated Storyline to Update 3.

I hope someone can help - I'm the lead on a project where the client wants all files exported to Word for translation so they can suggest text edits, and I can't do any of the exports - I have to send to someone else to provide me with the Word files.

Cheers,

Jamie

Hi Jamie,

I ended up exporting to c:\ or Desktop and calling the files animal names, (fish, frog etc......I kid you not....).

It then worked fine.

Suspect it has nothing to do with animal names, but a mixture of path-length and ensuring filenames are in Western characters.

Try it and see if it works. Suggest perhaps names of trees

Bruce

I just experienced this as well. Running Win 8 on MSI gaming laptop with Office 2013 and Office 2010. As soon as the export starts, I get the popup. Launched same project on work issued Win 7 Enterprise laptop & was able to export successfully.