Black loading screen and no preview available (only a white screen)
Nov 21, 2023
Good morning community:
Just reaching you all today as I have 2 specific issues (not sure if they are issues) that I am trying to understand a bit more.
I have a project (unfortunately I can't share the file due its sensitive content) where I have different buttons linked to other scenes in the project (a nav bar basically)
Issue 01: When clicking into one of those buttons, there is a 2 seconds gap where all I can see is a grey loading type of screen before it takes me to the correct scene. This is behaviours makes the overall UX very weird and I want to find the reason behind this and fix it (never happened to me before in a Storyline project)
Issue 02: Not sure if related to issue 01, but when I try to preview, all I get is a White screen and can't preview at all. The only way to test my scenes is by publish them for review, which is time consuming as you can imagine. NOTE: this happens with all my SL files, and it started since last update.
I would really appreciate your support and expertise on this.