Black loading screen and no preview available (only a white screen)

Hello Pedro!

I'm happy to help! Are both of these issues only appearing when previewing the file, or are you seeing both issues when publishing, too?

I haven't heard of either one of these issues occurring since the last update. Have you tried a repair of Storyline 360?

If it is at all possible to remove any sensitive information from your .story file, you can share it with us privately in a support case. We'll delete it once we've completed testing and can send an NDA if needed.

Hi Lauren, thanks for your reply.  The "white preview" issue only appears when I preview it.  So I am in need of publishing so I can test results.   The loading screen only appears when I publish, can't evaluate this issue when preview as previewing does not works for me. 

Attaching an image of the "loading screen" issue.

I will try repairing storyline and let you know if that solved the issue. 
Thanks!

Do check your console for specific errors. That might pinpoint the issue.

Thanks Math Notermans,

Do you mind explaining me how to do that?  I guess you mean checking the code for errors? 

Hi Lauren, just to update you.

I have uninstalled and reinstalled SL as you suggested.  Preview is now working but I am still getting the loading screen issue. I have tried publishing from 2 different computers and the issues persists. 

I am on a MAC running Parallels with SL and something else I am experiencing is that my publishing times are extremely long (a week before the same file was publishing fine on my Mac). So what I am doing is publishing from a Windows based computer and it takes 10s to publish my project.  

I've read this is a typical issue on Mac's running virtual machines but haven't really read a solution to it.  Do you remember one?

I'll try to create a lighter version of my file without sensitive content for you to evaluate, if that's possible.

Thanks!

Hi Pedro,

Thanks for sharing these additional information!

Since you're working on a Mac Parallels environment, you'll want to make sure that: 

• Your Parallels application is configured using the settings defined in this article: 
  Using Articulate Software on a Mac with Parallels Desktop
• Your Parallels environment meets the minimum System Requirements needed to run Storyline 360. 

If your Parallels environment checks all of these boxes, please open a case with our support team here so we can have our support engineers take a look at your Parallels environment in closer detail.

Hi Jose, thanks for your reply above.

I have actually followed your guidance and I have manage to solve the preview issue. Now all my courses can be previewed correctly.

The "black dotted" loading screen is still there but that doesn't bother me that much.

I am still having excessive publishing times in parallels.  The same files at a windows based laptop takes 2 minutes in comparison of almost 1 hour when using parallels.

Do you have any other advice/guidance on the latter issue?  Do you think updating to the latest Parallels version may solve the issue? (prefer to ask before spending the money).

Thanks!

Hi Pedro!

Happy to jump in here!

Glad to hear the issues with previewing a Storyline course have been sorted out! So sorry that publishing has been slowing you down.

To clarify, do these slowdowns occur across all projects you publish when using a Windows Parallels environment? Or just one specifically? If you're comfortable sharing the .story file here in the discussion or privately through a support case, I'd be happy to test the behavior on my end with Windows Parallels version 19.2.1. This may help us determine whether or not you need to purchase an upgrade. 

Looking forward to hearing from you!