Black Screen - Systems E-Learning Module screen recording

Oct 24, 2018

Hi there,

I'm just reaching out for some support. We are creating a couple of modules using Storyline 3 that show how to use some of our systems. They both use Storyline's screen recording functionality.

When testing in Storyline they work, however when they are uploaded to our LMS (NetDimensions) we keep getting the black screen (see image attached). This appears halfway through each module and eventually crashes. It seems to happen more in Internet Explorer (we are using IE8).

Any suggestions would be really helpful.

Thank you,


1 Reply
Alyssa Gomez

Hello, John!

Do you happen to know if you're viewing the Flash or HTML5 output in IE8? Flash is supported in that browser, but HTML5 is only supported in IE11 or later

You may also want to test the course in another LMS environment to nail down whether this is an issue related to NetDimensions. SCORM Cloud is a great option--it's easy to use, and it's free! 

Finally, did you publish this course with the latest update of Storyline 3 (Update 5)? 

This discussion is closed. You can start a new discussion or contact Articulate Support.