Blackened internet window on screenshots

Hi Nathalie, 

Are you using Google Chrome to do your screen recording? Unfortunately, Google Chrome reports very little information, so details will be missing from your captions and some steps could be omitted as well.Internet Explorer is the best option, because it provides the richest set of data to the Windows Accessibility API, which is how Storyline collects information about your screen recording.  Firefox also works very well.  

Hello

thanks for answering.

no im using explorer, it is the browser that my corporation uses.

But i know that Frames is also installed, i think the browser needs it to interface with our document management software... 

Hi Nathalie, 

I haven't experienced anything like that while recording in IE, but as you mentioned it sounds like there is something on your browser side. If you need anything else, please feel free to let us know.