Blurry text and images during preview
Feb 27, 2019
In Storyline 3 text and Images (and characters) are blurry in the preview. When the course is published, the text and Images are a little bit clearer but not as clear as in Storyline 2.
I tried different things to fix this:
- my screen resolution on computer is lower than 100% (I set it down because I read that this could solve my problem – it's a little bit better but still blurry)
- I’m using Storyline 3 Update 5: 3.5.16548.0
- text and images are blurry (it doesn’t matter whether I copy and paste the image or insert as picture from file)
- sometimes not the whole text on a slide is blurry, sometimes in a list one aspect is clear to see (every aspect is in an own text box)
- Player size is "lock player at optimal size"
I hope you can help me to fix this Problem....
27 Replies
Hi, I wasn't sure if I should start a new topic or piggyback on this one. I'm new to Articulate, so let me know if I did this wrong.
One of my graphics (for a button) suddenly became blurry in both the preview, and in the test I published to Review 360. The three buttons are all look perfect in the working template, they are all the same size and format etc, but once I preview, the first button becomes blurry.
I tried replacing the image with the original again, (which is a smart object saved as a PNG if that matters) but it is still blurry. I also tried reducing the image to the %100 size I'm using for the Storyline -- no change.
The attached screenshot is from the published .story file.
Any clues as to what's happening here? Thanks!
Hi Maurie,
Welcome to Articulate, and I'm sorry for the trouble with the blurry images! It's all right to piggyback on this related discussion. I appreciate the troubleshooting steps you've already done and for sharing the screenshot of the problem. Please consider the list below if you haven't already.
If the issue persists, I'd be happy to look at your Storyline project and the affected images to investigate further. You can upload them here or privately in a support case. We'll delete it when we're done testing.