I've updated SL3 to the latest version (Build 3.6.18134.0), however, when I do open a published version in Chrome, the text and images are blurry. The same published version works great in other browsers. As far as I know, this issue was fixed in the previous versions, but it appears again in this version. Hope you can do something here.
Note: I've tried to select the option the Player settings to "Lock player at optimal size", but it doesn't help.
Hi there, Irfan. We are still working on some improvements with blurriness in Chrome for Storyline 3. I'm tagging this discussion so I can update you with any changes.
Commenting to see if there are any updates on this issue.
I recently updated SL3 to Build 3.6.18134.0 and am experiencing the same problems with blurriness in Chrome. I also notice this fuzziness when previewing in SL3. The issue does not appear to be present when viewing the project in IE11, Edge, or FireFox.
Attached is a screenshot comparing my published files (the difference is best seen when you view the image at 100%). On the left you'll see the clear text when I published under build 3.4.15731.0. On the right you'll see the fuzziness that occurs when I publish under the latest build.
We've recently pushed this fix out to Storyline 360, and that'll be included in the next update to Storyline 3. I don't have an ETA for that update's release yet but as soon as we do, our team will share updates in discussions such as this one.
No additional details to share yet, but our team is continuing to dive into this issue. We will be sure to provide an update as soon as we have more information to share!
It includes the fix we made in Storyline 360 that addresses an issue where text and images could be blurry when viewing a course in Google Chrome or Safari.
I have updated Storyline 3 to latest version. But I am facing an output quality issue. When I compare the same course output which I took before updating, there is a noticeable change in quality. I have not changed any publish settings. Is anyone else facing this issue? If yes kindly suggest a solution.
I don't see any recent reports for image quality issues in the latest version of Storyline 3! I'd love for our team to take a look so we can determine a fix. Would you mind sharing the affected file with our team for further investigation? Here's a private upload link.
I'm currently having output quality issues as well. When I create a presentation in Powerpoint and save it as a Review 360 file, the quality of the presentation is reduced and appears blurry.
I haven't been using Articulate for very long, how can I get around this issue?
I have the latest update, October 15, 2020 (Build 3.11.23355.0), and I'm still experiencing the bluriness in Chrome. This has doubled my course development time since I cannot copy elements from PPT. They are too blurry.
15 Replies
Hi there, Irfan. We are still working on some improvements with blurriness in Chrome for Storyline 3. I'm tagging this discussion so I can update you with any changes.
Great, thanks a lot.
I reverted back to the previous version and there isn't anymore problems.
Thanks, Irfan.
As Crystal mentioned, we will be sure to update you here with any updates we have to share.
Commenting to see if there are any updates on this issue.
I recently updated SL3 to Build 3.6.18134.0 and am experiencing the same problems with blurriness in Chrome. I also notice this fuzziness when previewing in SL3. The issue does not appear to be present when viewing the project in IE11, Edge, or FireFox.
Attached is a screenshot comparing my published files (the difference is best seen when you view the image at 100%). On the left you'll see the clear text when I published under build 3.4.15731.0. On the right you'll see the fuzziness that occurs when I publish under the latest build.
Hi Erin,
We've recently pushed this fix out to Storyline 360, and that'll be included in the next update to Storyline 3. I don't have an ETA for that update's release yet but as soon as we do, our team will share updates in discussions such as this one.
Ashley -
Good to hear! Thank you for the update.
Any updates on when this will happen for Storyline 3 please?
Hey Dr. D,
No additional details to share yet, but our team is continuing to dive into this issue. We will be sure to provide an update as soon as we have more information to share!
I have updated Storyline 3 to latest version. But I am facing an output quality issue. When I compare the same course output which I took before updating, there is a noticeable change in quality. I have not changed any publish settings. Is anyone else facing this issue? If yes kindly suggest a solution.
Hello Hareesh!
I don't see any recent reports for image quality issues in the latest version of Storyline 3! I'd love for our team to take a look so we can determine a fix. Would you mind sharing the affected file with our team for further investigation? Here's a private upload link.
We'll let you know when we receive the file!
Hi All,
I'm currently having output quality issues as well. When I create a presentation in Powerpoint and save it as a Review 360 file, the quality of the presentation is reduced and appears blurry.
I haven't been using Articulate for very long, how can I get around this issue?
Many Thanks,
Katina
Hi Katina,
I'm sorry to hear you're course is having some quality issues when publishing to Review 360!
If you're able to share your file, feel free to connect with our support team to take a look and see if we can replicate the issue!
I have the latest update, October 15, 2020 (Build 3.11.23355.0), and I'm still experiencing the bluriness in Chrome. This has doubled my course development time since I cannot copy elements from PPT. They are too blurry.
Hi, Teresa!
Thanks for writing in and for those clues. As a next step, are you comfortable with sharing the file with our team through this private case link?
I'm sorry you've been dealing with this, but hopefully we can offer some help!
This discussion is closed. You can start a new discussion or contact Articulate Support.