Bookmarking Customization

Feb 19, 2013

Hello everyone,

I am having some difficulty developing with the bookmarking feature, so hopefully someone can point me in the right direction. I'm testing a short, SCORM 1.2 quiz on SCORM Cloud. In the Player Properties, I have "Resume" set to "Prompt to Resume" and I've also selected "When running in LMS, ignore Flash cookie". In Publish Settings, Reporting, the Report status is set as Passed/Failed. Track using quiz result is also selected along with the appropriate results slide.

When the quiz is complete, and I relaunch the course it prompts me to resume. However, it takes me to the results slide, in which the results have been altered. I have the results slide's properties set to Resume saved state, so I'm not sure why the results change when the module is re-launched. Any ideas?

Thank you for your time,


6 Replies
Peter Anderson

Hi Julia!

My first instinct was that it could be that the LMS is having trouble with the amount of resume (suspend) data that is being passed from your content to the LMS. Though the more I read of your info, the less likely I think that might be. Regardless, see if this helps. 

If not, we'd be happy to take a closer look at it. Please submit a case, including your .story file, using this link so our support team can assist you further.



Paul Archibald

I work with Julia and we have been discussing this issue. After working with Articulate support, it appears this is a known issue around resume settings and SCORM. The score is correctly reporting to the LMS, but it shows as zero on the summary screen when the learner logs back in and resumes to the summary screen.

I have three questions for the Articulate staff:

  1. When should we expect to see a fix on this?
  2. Is this also an issue with SCORM 2004?
  3. Do you have any recommendations on how to fix this in the interim?

For question 3 above, should we use a variable to keep learners away from that screen when they resume? Maybe we just give a message for the learner to review their score in the LMS? Maybe there is a way to navigate a different way to the summary screen where it actually shows the correct score? We would really appreciate suggestions and ideas from the staff or community on how to develop a good learner experience when using bookmarking and a quiz. The last thing we want to do is show bad information on a summary screen. Are others experiencing this?



Paul Archibald

Thank you Peter.

After further research, we found that SCORM 2004 also does not work. In fact, in SCORM Cloud, it resets the score every time the user logs in and resumes, so it is actually resetting the score to zero! SCORM 1.2 seems to be the lesser of two evils.

Just wondering if the community or anyone else at Articulate have thoughts here. Specifically, are there any workarounds. I am sure others have experienced the score not working in their LMS. Seems like a pretty critical issue; at least it is with us.

We have tried executing this javascript on the Assessments Result screen:

var player=GetPlayer();
var newScore = lmsAPI.GetScore();

And then displaying %studentScore%% for "Your Score."

This actually fixed it in SCORM Cloud with SCORM 1.2, but it did not work in our LMS.

I am curious what others have tried.



Peter Anderson

Hey guys!

In some learning management systems (LMSs), you may find that the score for an Articulate Storyline course changes to 0 in the following scenario:
*  The learner completes the course and exits when they reach the result slide.
*  The learner launches the course again and resumes where they left off (at the result slide).
This issue was corrected in Update 3 for Storyline. Please review the following article for more information:

This discussion is closed. You can start a new discussion or contact Articulate Support.