Browser inconsistencies causing play problems

Hi Gurus,

I am having constant headaches with our Storyline 2.0 modules in the Litmos LMS when my learners use IE or seemingly other browsers to Firefox.

When I test the modules using Firefox, they work perfectly (over our intranet or from home). When my learners do the modules, they stall, stop and they get stuck on screens that don't bring up the Next button or the next screen as programmed.

Litmos suggested that the older browsers have Flash player problems - ? Unfortunately, IE and Chrome are our standard browsers for my company.

Can anyone suggest a solution? I am getting so many complaints about this!

Thanks,

Victoria

30 Replies
Ashley Terwilliger

Hi Hazel, 

Could you share a sample of your course so that we can take a look. I know with IE, there are some animations that won't play which is an IE specific issue, but the Edge browser showing buttons in the wrong spot or missing is definitely a concern! 

If you can upload the .story file here we'll take a look - you can attach it to a response by using the Add Attachment button at the bottom of the reply window here. 

Also, make sure you're on the latest update of Articulate 360, which is update 12. 

Katie Gokhshteyn

Welcome to eLearning Heroes, Justin!

Although I don't see a solution, I'm happy to keep digging! A few questions to start:

  • What version of Storyline are you using? You can find this detail by clicking on the Help tab, then About Storyline.
  • It looks like the developers here were publishing their course for LMS. Can you let me know if that format matches your setup?
  • Does the problem happen in all web browsers or certain ones?

And with your permission, I can test your .story file to see what's happening. If that works for you, you can share the file privately with me here. I'll let you know what I find, and will delete it after troubleshooting.