Every time I change the Player Features-> Custom for the selected slides the Player Triggers are changing, and I have to go back and correct the branching, anyone else encountering this/have a suggestion to fix this?
I'm not quite sure I'm understanding what's happening. Are you trying to use triggers for a custom template? If so, the triggers won't carry over from one project to another. You'll have to either add new triggers to the custom tabs or remove the custom tabs. Although custom player tabs are stored in the player for a Storyline course, the triggers for those custom player tabs are actually stored in the project file. For more information, please take a look at this article.
If this isn't what's happening, can you provide some screenshots or a screencast?
Thanks very much for the screenshots, I can certainly see how that would be an issue. There may be an issue with the installation, or possibly a bug, but I haven't been able to find a documented case like this. Would you mind submitting the information to our tech team so they can try to replicate the issue? Those screenshots are perfect, so if you can share them with our tech team, that would be great!
They seem to be working for me, what's happening when you try to submit your case? Are you getting any errors? I can try to open up a case and see if I get the same results.
Thanks for the info! I just tried and I was able to create a case. Are you behind a firewall, by any chance? If so, it may be blocking the transmission. If you'd like, I can open a case on your behalf.
Just opened the case, someone from support will be contacting you soon. The case number is 00307046. I'll also follow along with the progress of the case.
11 Replies
Hi Jeff,
I'm not quite sure I'm understanding what's happening. Are you trying to use triggers for a custom template? If so, the triggers won't carry over from one project to another. You'll have to either add new triggers to the custom tabs or remove the custom tabs. Although custom player tabs are stored in the player for a Storyline course, the triggers for those custom player tabs are actually stored in the project file. For more information, please take a look at this article.
If this isn't what's happening, can you provide some screenshots or a screencast?
Thanks, Jeff!
Christine, This is what I mean, each time I change the player to a custom player, it changes my branching.
Hi Jeff and good morning,
Thanks very much for the screenshots, I can certainly see how that would be an issue. There may be an issue with the installation, or possibly a bug, but I haven't been able to find a documented case like this. Would you mind submitting the information to our tech team so they can try to replicate the issue? Those screenshots are perfect, so if you can share them with our tech team, that would be great!
Thanks again, Jeff!
It looks like the support site is having problems.
Hi Jeff!
They seem to be working for me, what's happening when you try to submit your case? Are you getting any errors? I can try to open up a case and see if I get the same results.
Yes'm, getting, also tried Internet Explorer thinking maybe it was a chrome problem :/
Hi Jeff,
Thanks for the info! I just tried and I was able to create a case. Are you behind a firewall, by any chance? If so, it may be blocking the transmission. If you'd like, I can open a case on your behalf.
Actually I'm not behind a firewall on this system, but if you could open a case for me, that would be great. Thanks so much Christine, you Rock!
You got it! I'm on it, now
You should get a confirmation and case number soon.
Just opened the case, someone from support will be contacting you soon. The case number is 00307046. I'll also follow along with the progress of the case.
Thanks again, Jeff!
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