Bug? Feedback Master Slide Show Layer trigger not working?

Hi Alyssa,

Thank you for the reply.

It's a different set of menus so it really needs to be in a layer. This case is actually from an actual file and i just replicate it for you to see the issue. 

We really need this function so I hope you can give us a solution soon :(

Regards,
Erwin

I understand, Erwin.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

This conversation is attached to the report so that we can update you when we can.

If you have a deadline in the meantime, you may want to place this menu on the actual slide layer(s) vs. the feedback master layer.

Hi Leslie,

Thank you for the information.

I can do that in the actual Feedback Master slide but the issue is, Show Layer triggers is not functioning.

There's no other way to access layers from Slide Master to Feedback Master. That's why I created layer menus in both. 

I hope you can give us the soonest solution on this.

You may use the storyline file I've sent to show us workarounds.

Again, thank you.

Thanks for clarifying, Erwin. We will keep you posted about the bug.

In the meantime, once you have created your question slides and determined the feedback, you can edit each of the actual feedback layers on each slide (not the masters) to include the individual menus. Since those menus show at the start of the timeline for the feedback layers, it should be ok to have them everpresent on the slide.

Attached is your modified example, and you can check out this Peek to see what I did. This would be the only workaround at this time. I hope that helps!

Hi Crystal,

Thanks for the reply.

All the links of these buttons (hamburger, logo here, job aids) are in the Slide Master layers. How will you link a trigger to it?

This will not serve the purpose of having a centralized Feedback Master slide.

The goal is actually to have a centralized template for all feedback layers. I have almost 65 feedback layers and you want me to edit each? :(

If this is a bug, we need a fix on this.

Please help.

Hi Erwin,

The bug that we have filed is for layers in the Feedback Master will not display when triggered from the base layer.

Does this work as a work around?

Hi Phil,

Thank you. This is what we did to resolve the issue.

But we still hope that you fix the bug on the Feedback Master Slide (Show layer trigger) as this can be encountered by many, who are use Storyline.

Appreciate you time :)

Hello!

Wondering if there is a fix for this bug yet?

Thanks!

Thanks for checking in, Janet! We've still got our eyes on this bug. If anything changes, you'll be alerted since you're now subscribed to this discussion!

Thanks Alyssa!

And to clarify, this worked before and doesn't work now.

I thought I was going crazy yesterday. :-)

No worries, Janet and sorry for the scare yesterday! We'll keep you posted on this bug here. 

Hi - has this bug been fixed yet, my layers on quiz feedback are still not showing? Thanks.

Hi Rita,

We're still seeing the issue where layers on a Feedback Master layout will not display when triggered from the base layer. Is that what you're seeing, too?

We'll keep you posted on our progress!

Yes, that is what I am experiencing.

Rita Clark
Senior Training and Development Specialist
Community First Credit Union
Love Where You Bank
Ph 904.371.7934 * Fax 904.371.8125
clarkr@c1cufl.org * www.CommunityFirstFL.org

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Thanks for the confirmation, Rita.

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Hi Alyssa,

is the issue still not solved?

Hi Stefan,

No updates yet, as this is still an open issue with our team, but we'll let folks know in this discussion once we have more info to share. 

Here's an inside look at how we tackle bugs when they're reported. 

Hello, I am guessing there is still no movement on this issue?

Hi Nick!

I'm sorry that you ran into the bug where layers on a Feedback Master layout do not display when triggered from the base layer.

We've got it documented, but based on the limited impact, it's still an open issue for monitoring. I'll share your experience and notify you of any changes.

In the meantime, we're happy to troubleshoot your project for any viable options. If you could share the .story file, please use this private upload link.

Katie,

With the new upgrade, I also experience that the feedback master remains buggy. Specifically, changing the states of a button on a master slide, do not carry over when an associated layout is applied. This is on an existing project opened in the new update. I have not yet tried it with a completely new project, although I get the same problem if starting clean, and then inserting a question slide from an earlier project.

Image “Feedback Master” shows all button states retain a tan color.

Image “When applied” shows a new slide to which this layout has been applied. From some mysterious place, the teal color is applied to the hover and down states. This requires me to change the button states manually on every question.

The attached Test-2.story is a file created with the new version, and then a single slide from the earlier project was added. In addition to the same problem, the feedback master button states now show colors from neither the slide nor the feedback master (New Feedback Master).

Is this part of the "limited impact" known bug; and if so, will it ever being fixed? The many replies to the thread seem to indicate that the "impact" is more than limited.

Hi John!

It sounds like you're seeing an issue with the buttons states in the Feedback Layers. It looks like the states are not changing on the Layers located in Slide View. I'm seeing this on my end as well.

We have this bug logged as well as the one discussed in this thread regarding the triggers on the Feedback Master. I've added your comments to the report and shared it with our team.

Does the bug still exist in the current SL 360 version? Because I have the same problem.

Hi Stefan,

Thank you for reaching out! 

I am sorry that you are running into this snag. We do have an active bug report and our team is investigating this issue further. We will be sure to reach back out with any updates we can share!