Buttons dont appear on screen

Has anyone else had an issue where a published storyline doesn't display some of the content on the screen in the timeline?

I've got a module I've created which runs through some animations, and the buttons I created appear at the end of the animations. The thing it, they aren't appearing for some people - Not for everyone though.

On the whole the issues come with ie8 users, and I was wondering whether it could b e a java/flash update issue?

Can anyone shed any light?


3 Replies
Ashley Terwilliger

Hi Chris,

It sounds like it could be a Flash issue, which I've seen before in relation to buttons not appearing, and the recommendation troubleshooting steps I've included for you below:

Please do the following to see if it resolves the issue Internet Explorer 8 users are experiencing: 
1) Upgrade Adobe Flash Player here: 
2) If your LMS requires Java to be installed on the client computers, be sure the correct version of Java is installed and enabled for your browser. Java can be downloaded and installed here: 
3) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files. 
4) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults. 
5) In Windows Vista / 7, go to Start > All Programs > Accessories > Run. In Windows XP, go to Start > Run. 
6) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens. 
Windows Vista / 7: 
"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects" 

Windows XP: 
"C:\Documents and Settings\%username%\Application Data\Macromedia\Flash Player\#SharedObjects" 
7) Close all browser windows for the changes to take effect, and then test your content again.