New issue for me. When I add a voice recording via my headset, I can only hear playback on my headset when I am in the Audio Editor. When I push play on the timeline or preview the slide, I get no sound. I tried publishing the training to see if it worked and it did not, no sound. Any idea on whey I am only hearing the audio during playback in the Audio Editor?
I'm really sorry you're running into that audio issue in Storyline 2. I see your support case has been escalated to the right team, so you should be hearing from someone soon.
I'll follow along and will also be sure to share updates here, as needed!
Doug, when I removed the background picture from your first slide, I was able to hear your audio. It seems like something about that image file is broken. I saved it as a picture on my computer and reinserted that "new" image file. The "blah blahs" play as expected now. 😊
Can you try those steps? Right click the library picture, choose Save picture, and insert that newly saved image file instead of the original.
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Hi, Doug!
I'm really sorry you're running into that audio issue in Storyline 2. I see your support case has been escalated to the right team, so you should be hearing from someone soon.
I'll follow along and will also be sure to share updates here, as needed!
Hi Doug. Possibly oversimplified, but can you see if the audio piece on your timeline is "visible?"
If everything is in order there, I'm happy to test your .story file. Use the Add Attachment button in the discussion post to share!
Oops, sorry about the double post! Looks like you shared your file in the case. Thanks!
Doug, when I removed the background picture from your first slide, I was able to hear your audio. It seems like something about that image file is broken. I saved it as a picture on my computer and reinserted that "new" image file. The "blah blahs" play as expected now. 😊
Can you try those steps? Right click the library picture, choose Save picture, and insert that newly saved image file instead of the original.
Let me know how you make out!
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