Hello, I'm working on a new Storyline file that I created. Everything was working fine until recently. Now, I can preview a slide and everything is fine. I can publish the course and everything is fine. But when I hit play on the timeline, I can't hear my audio. This makes it nearly impossible to sync my audio. There are currently 49 slides in the file, no video.
I'm running Windows 10 on both computers. I also just tried running through the steps to repair SL360, but it didn't do anything. Should I go ahead and open a support ticket?
That is correct, I tried uninstalling and reinstalling and kept having the same issue. After many attempts I ran disk cleanup after uninstalling, then reinstalled and rebooted and was then able to hear the audio through timeline player.
Thanks for taking the time to try and repair Storyline 360. I've opened a support case on your behalf so that our team can take a closer look at what you're experiencing. Be on the lookout for a response soon!
Thanks, Ken! I appreciate you chiming in and sharing what worked for you!
Yesterday, I could hear the audio when I played it on my timeline. Today, I can only hear it when I go to preview (same file I was using yesterday). I tried rebooting - same problem. I have Windows 10 Education installed.
30 Replies
I'm running Windows 10 on both computers. I also just tried running through the steps to repair SL360, but it didn't do anything. Should I go ahead and open a support ticket?
Hi Ren,
That is correct, I tried uninstalling and reinstalling and kept having the same issue. After many attempts I ran disk cleanup after uninstalling, then reinstalled and rebooted and was then able to hear the audio through timeline player.
Thanks!
Ken
Hi Jordan,
Thanks for taking the time to try and repair Storyline 360. I've opened a support case on your behalf so that our team can take a closer look at what you're experiencing. Be on the lookout for a response soon!
Thanks, Ken! I appreciate you chiming in and sharing what worked for you!
Yesterday, I could hear the audio when I played it on my timeline. Today, I can only hear it when I go to preview (same file I was using yesterday). I tried rebooting - same problem. I have Windows 10 Education installed.
Help please!
Hmm... I found a resolution, but still don't know why this issue occurred in the first place.
I had to re-insert the audio files in order to be able to hear them again.