Cannot access ALL SL Templates...cannot use Storyline
Jun 28, 2012
All of a sudden I cannot access ANY Templates in SL. Problem has progressed over the morning, and now I can't use SL at all. I've already rebooted once. Here's what I do:
- Start a new project
- Start a new slide
Here's what the error message looks like. It's sitting in the spot where the templates are usually located:
COULD NOT OPEN PROJECT
The file "C"\Users\Becky\AppData\Local\Temp\Articulate\Storyline\6eUjpa1xoMD.storytemplate" is being used by another process or you do not have the proper security permission to access this resource
There are links to Retry, Continue, and more information, but nothing works
I have NOT changed anything on my computer's setup. I'm working on a local drive, I haven't installed anything new.
I went to the folder and clicked on the file to see what it would do, and an "exception during Import PowerPoint" appears. I'm inserting the screenshot here.
SL freezes and I have to CTRL+ALT+DEL
Really need help on this one. Plan to reboot again and then check back in to forum.
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