I'm trying to insert cue points into a video so I can add captions, but when I try to preview the video it doesn't play. Although the time marker moves along the timeline, neither the video nor the audio plays.
Hi, Katherine! Our team will be happy to take a closer look and help out. Open a support case here so you can describe the problem, upload your course, and even record your screen to show our engineers what's happening. Once your case is submitted you'll receive a confirmation email within 10 minutes and they will be in touch to assist you!
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Hi, Katherine! Our team will be happy to take a closer look and help out. Open a support case here so you can describe the problem, upload your course, and even record your screen to show our engineers what's happening. Once your case is submitted you'll receive a confirmation email within 10 minutes and they will be in touch to assist you!
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