Cannot preview video

Oct 25, 2016

I'm trying to insert cue points into a video so I can add captions, but when I try to preview the video it doesn't play. Although the time marker moves along the timeline, neither the video nor the audio plays.

What am I missing?

1 Reply
Jennifer Dean

Hi, Katherine! Our team will be happy to take a closer look and help out. Open a support case here so you can describe the problem, upload your course, and even record your screen to show our engineers what's happening. Once your case is submitted you'll receive a confirmation email within 10 minutes and they will be in touch to assist you!

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