I have just updated Storyline 360 to Build 3.12.14612.0 and I cannot preview a slide containing a video that I could before the update. If I attempt to preview the video, it works, but the slide with the video cannot be previewed.
I also have a very similar problem: after yesterday update the preview in my project seems not to work. The slides just load endlessly. The same happens after creating an output: just the first slide works and after clicking a button in order to move to the next slide, the loading circle shows up and it just loads endlessly. I've already tried uninstalling and installing Storyline 360. It didn't help.
I use web published courses for testing content and the same course published before the update ran in both Chrome (html5 output) and IE11 (flash output).
I published today (01 Feb 2018) and only the Flash works.
I agree that the update has affected the html5 output for web published and preview.
It is worth to mention, that I've also uploaded SCORM package (SCORM 2004 v.4th ) to the SCORM Cloud, and the issue was still the same: just the first slide loads properly, when I want to proceed, the next one does not load.
I can't get any pages at all to load in either preview or published versions.
Great timing with urgent deadlines...
Colleagues can open the same file without an issue - after the issues in the last few updates, I'm the office guinea pig. The others are refusing to update until we know it's not going to completely stuff us up!
I'm really sorry you're running into trouble with Update 12. Please connect with our Support team, they can provide you with steps and directions to roll back an update, and they'll be able to test out the issues you're experiencing as our team works on a fix.
Please share any .story files, screenshots, and thorough descriptions of what you're seeing to help us narrow down our testing.
We'll let you know as soon as we have another update ready to resolve the problem.
I got in touch with the support team and I have rolled back to update 11. All working at the moment, I will wait till I hear from product support before updating again.
I'm happy to hear that! We'll let you know as soon as we can about the fixes for this issue you've run into.
I did remove the link for Update 11 you shared here, as we don't share those links publicly. If folks need to roll back to an earlier update, we want to work with them one on one to determine what their issue is, and how it was impacted by an update before we roll them back. I totally understand if you weren't aware of that!
I have a project that seems to work except for one slide, a custom menu. Seems to be some issues with state changes as well on other slides that do allow preview.
Here's the thing, when I hide the buttons on the custom menu slide, I can actually preview that custom menu. So this latest update did something to prevent a slide with "too many" triggers from functioning properly.
Upon further troubleshooting, I've noticed states will change from 'hidden' to 'normal' just fine, on variable change. They will not, however, change from 'normal' to 'custom states'.
You can add Captionsto the list of things not working in this update. Only the first sentence shows then it stays on screen for the duration of the slide.
I saw you shared a file as a part of your case, and my colleague just took a look at your file and didn't see any closed captions in the file. Could you share an updated file as a part of your Support case?
Figured out that the problem can be caused by pictures that contain more than one state - if the initial picture "inside" the "normal" state has been removed or replaced.
I could easily spot these Pictures because they don´t show a frame if selected in the editor window.
Was able to get my project running again by removing all "broken" Pictures...
I too have experienced issues. I thought the file was corrupt, so I copied all of the slides into a new storyline file and the audio did not transfer, the audio appears in the timeline with funky file names and would not play. I submitted a case yesterday (01253471 - no confirmation) and another one today (01254402 - confirmed) to revert back to the previous version, so that I can continue working. I hope this matter is resolved soon.
I see you're working with Robert on case # 01253471 and he connected it with your other case # 01254402 so that we weren't duplicating efforts there. He shared an updated copy of your course that he published which you were able to view fine. That makes me think it's not the Storyline update that cause the issue.
In the image you shared it didn't appear that you had uploaded to your server/LMS to test it, but were testing it locally? If so, that could be the cause of the spinning image - and I'd look at testing how it behaves if you can upload to a web server (feel free to upload to Tempshare) or an LMS (Take a look at SCORM Cloud).
I'll also let Robert know you reached out here, and he'll continue troubleshooting with you.
I saw your case with Abel, and it looks like he confirmed that fix has already been released. So you'll want to update to the newest update of Storyline 360.
the problem doesn´t seem to be related to missing updates.
I´m currently running V3.12.14647.0 (see attached screenshot).
There are no pending updates at the moment. Maybe an issue with the updater?
Regards
Stephan Breuer
---
Stephan Breuer
Human Resources Development
Produktion digitale Lernmedien
SEW-EURODRIVE GmbH & Co KG
Ernst-Blickle-Str. 42
D-76646 Bruchsal
Phone +49 7251 75-39056
Fax +49 7251 75-5039057
< >>
< >>
Viele Grüße,
Stephan Breuer
---
Stephan Breuer
Human Resources Development
Produktion digitale Lernmedien
SEW-EURODRIVE GmbH & Co KG
Ernst-Blickle-Str. 42
D-76646 Bruchsal
29 Replies
I also have a very similar problem: after yesterday update the preview in my project seems not to work. The slides just load endlessly.
The same happens after creating an output: just the first slide works and after clicking a button in order to move to the next slide, the loading circle shows up and it just loads endlessly. I've already tried uninstalling and installing Storyline 360. It didn't help.
+1. I can't preview or view slides in HTML5 since the last update, it appears to be random, not only slides with video.
Exactly! I am creating an HTML5/FLASH output, so HTML5 is my priority, the flash output seems to work OK, but HTML5 has the issue I described above.
I have the same preview issue - it does not work on the random slides using HTML5 priority.
The published content seems to work ok.
I use web published courses for testing content and the same course published before the update ran in both Chrome (html5 output) and IE11 (flash output).
I published today (01 Feb 2018) and only the Flash works.
I agree that the update has affected the html5 output for web published and preview.
It is worth to mention, that I've also uploaded SCORM package (SCORM 2004 v.4th ) to the SCORM Cloud, and the issue was still the same: just the first slide loads properly, when I want to proceed, the next one does not load.
Same here, and that's a shame, Articulate. Do anyone know a way to download an older build of SL360?
I can't get any pages at all to load in either preview or published versions.
Great timing with urgent deadlines...
Colleagues can open the same file without an issue - after the issues in the last few updates, I'm the office guinea pig. The others are refusing to update until we know it's not going to completely stuff us up!
Hi all,
I'm really sorry you're running into trouble with Update 12. Please connect with our Support team, they can provide you with steps and directions to roll back an update, and they'll be able to test out the issues you're experiencing as our team works on a fix.
Please share any .story files, screenshots, and thorough descriptions of what you're seeing to help us narrow down our testing.
We'll let you know as soon as we have another update ready to resolve the problem.
Hi Ashley,
I got in touch with the support team and I have rolled back to update 11. All working at the moment, I will wait till I hear from product support before updating again.
many thanks
Allan
This post was removed by a moderator
Hi Allan,
I'm happy to hear that! We'll let you know as soon as we can about the fixes for this issue you've run into.
I did remove the link for Update 11 you shared here, as we don't share those links publicly. If folks need to roll back to an earlier update, we want to work with them one on one to determine what their issue is, and how it was impacted by an update before we roll them back. I totally understand if you weren't aware of that!
You can always reach our Support Engineers here 24/7!
Note that with the version 3.11.14249.0 custom drag and drop interactions will not work.
Same thing is happening to me. Will contact support.
I have a project that seems to work except for one slide, a custom menu. Seems to be some issues with state changes as well on other slides that do allow preview.
Here's the thing, when I hide the buttons on the custom menu slide, I can actually preview that custom menu. So this latest update did something to prevent a slide with "too many" triggers from functioning properly.
Upon further troubleshooting, I've noticed states will change from 'hidden' to 'normal' just fine, on variable change. They will not, however, change from 'normal' to 'custom states'.
Thanks Ryan - and I see you submitted a support case too, so one of my teammates will be in touch soon!
You can add Captions to the list of things not working in this update. Only the first sentence shows then it stays on screen for the duration of the slide.
Hi Mark,
I saw you shared a file as a part of your case, and my colleague just took a look at your file and didn't see any closed captions in the file. Could you share an updated file as a part of your Support case?
will do
I also have this problem.
Figured out that the problem can be caused by pictures that contain more than one state - if the initial picture "inside" the "normal" state has been removed or replaced.
I could easily spot these Pictures because they don´t show a frame if selected in the editor window.
Was able to get my project running again by removing all "broken" Pictures...
I too have experienced issues. I thought the file was corrupt, so I copied all of the slides into a new storyline file and the audio did not transfer, the audio appears in the timeline with funky file names and would not play. I submitted a case yesterday (01253471 - no confirmation) and another one today (01254402 - confirmed) to revert back to the previous version, so that I can continue working. I hope this matter is resolved soon.
Hi Amma,
I see you're working with Robert on case # 01253471 and he connected it with your other case # 01254402 so that we weren't duplicating efforts there. He shared an updated copy of your course that he published which you were able to view fine. That makes me think it's not the Storyline update that cause the issue.
In the image you shared it didn't appear that you had uploaded to your server/LMS to test it, but were testing it locally? If so, that could be the cause of the spinning image - and I'd look at testing how it behaves if you can upload to a web server (feel free to upload to Tempshare) or an LMS (Take a look at SCORM Cloud).
I'll also let Robert know you reached out here, and he'll continue troubleshooting with you.
Hi Stephen,
I saw your case with Abel, and it looks like he confirmed that fix has already been released. So you'll want to update to the newest update of Storyline 360.
Hi Ashley,
the problem doesn´t seem to be related to missing updates.
I´m currently running V3.12.14647.0 (see attached screenshot).
There are no pending updates at the moment. Maybe an issue with the updater?
Regards
Stephan Breuer
---
Stephan Breuer
Human Resources Development
Produktion digitale Lernmedien
SEW-EURODRIVE GmbH & Co KG
Ernst-Blickle-Str. 42
D-76646 Bruchsal
Phone +49 7251 75-39056
Fax +49 7251 75-5039057
< >>
< >>
Viele Grüße,
Stephan Breuer
---
Stephan Breuer
Human Resources Development
Produktion digitale Lernmedien
SEW-EURODRIVE GmbH & Co KG
Ernst-Blickle-Str. 42
D-76646 Bruchsal
Phone +49 7251 75-39056
Fax +49 7251 75-5039057
< >>
< >>
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